Business Travel Consultant, Italian

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver exceptional travel assistance through chat, phone calls, and emails.

• Keep informed about suppliers, destinations, and relevant systems.

• Efficiently evaluate customer needs, urgency, and preferences.

• Precisely manage hotel, flight, car, and rail reservations.

• Assist customers in utilizing self-service features on the Navan platform and application.

• Respond swiftly to inquiries, adhering to SLA standards.

• Follow company and customer protocols to ensure worldwide compliance.

• Provide feedback to stakeholders regarding progress on objectives and key processes.

• Engage in team meetings focused on products, suppliers, and industry developments.

• Keep abreast of best practices within the travel industry.

• Maintain punctuality, complete required training, and achieve performance benchmarks.

⛳️ Requirements

• Over 5 years of experience as a Travel Consultant specializing in air, rail, and hotel bookings; a minimum of 3 years with GDS (Sabre, Amadeus, or Galileo) is essential.

• Proficiency in both English and Italian is required.

• Experience in contact center or customer-facing positions.

• Proficient in using tools such as Gmail, Zendesk, Slack, and Salesforce.

• Availability to work rotating shifts from Monday to Sunday, between 7 AM and 11 PM.

• Capability to multitask, swiftly address urgent issues, and work autonomously to resolve challenges.

• Possess empathy, professionalism, and outstanding verbal and written communication skills.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Flexible working hours to support work-life balance.

• Access to exclusive travel perks and discounts.