Business Travel Consultant II

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide exceptional travel assistance to our clients via various contact methods: chat, phone, and email.

• Maintain comprehensive knowledge of suppliers, destinations, and systems.

• Conduct swift and precise assessments of customer needs, profiles, and urgency levels.

• Deliver accurate details for hotel, flight, car, and rail reservations as needed.

• Assist users with self-service options on the Navan platform and app whenever possible.

• Respond to customer inquiries within the stipulated SLA expectations and requirements.

• Adhere to company and customer travel and expense policies, along with global compliance regulations.

• Offer consistent feedback to stakeholders regarding goal progress and the performance of essential operational processes.

• Engage in team meetings to remain informed about new product launches, supplier updates, and industry developments.

• Expand your travel industry expertise to continue setting the benchmark for outstanding travel support.

• Comply with attendance policies and fulfill all assigned training requirements.

• Achieve individual performance metrics aligned with the organization’s and company’s business goals.

⛳️ Requirements

• Over 5 years of experience managing bookings for corporate and leisure clients in a core Business Travel setting.

• A minimum of 3 years of proven advanced experience with Sabre or Amadeus GDS (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is essential.

• Familiarity with local market supplier content and booking practices in both ARC and BSP markets.

• Extensive understanding of complex itineraries, airfares, and fare construction calculations, including nett fares, IT fares, route deals, and corporate negotiated fares (Fares & Ticketing VAII, formerly BA2).

• Experience with NDC, low-cost carriers, and third-party content aggregators, along with their booking management practices, is advantageous.

• Comprehensive knowledge of travel industry regulations and global compliance standards.

• Excellent communication skills, fluent in both verbal and written English. Proficiency in additional languages is a plus, though not mandatory.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Competitive salary and performance-based incentives.

• Flexible working arrangements to support work-life balance.