Business Travel Consultant, French

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver exceptional travel assistance through chat, phone calls, and emails.

• Keep informed about suppliers, destinations, and systems to provide accurate information.

• Swiftly evaluate customer needs, urgency, and preferences.

• Precisely manage hotel, flight, car, and rail reservations.

• Assist customers in navigating self-service options on the Navan platform and app.

• Respond quickly to inquiries, adhering to SLA expectations.

• Comply with company and customer policies, ensuring global adherence.

• Provide insights to stakeholders regarding goal achievements and essential processes.

• Engage in team meetings focused on products, suppliers, and industry trends.

• Remain updated on best practices within the travel industry.

• Ensure regular attendance, complete required training, and achieve performance benchmarks.

⛳️ Requirements

• Experience: Over 5 years as a Travel Consultant with expertise in air, rail, and hotel bookings; a minimum of 3 years using GDS (Sabre, Amadeus, or Galileo) – both criteria are essential.

• Language: Proficient in both English and French - fluency in both languages is a must.

• Customer Service: Experience in contact center or customer-facing positions.

• Tech Skills: Proficient in using applications such as Gmail, Zendesk, Slack, and Salesforce.

• Availability: Willingness to work flexible rotating shifts from Monday to Sunday, between 7 AM and 11 PM.

• Skills: Capability to multitask, address urgent issues efficiently, and work independently to resolve problems.

• Attitude: Compassionate, professional, and exceptional in verbal and written communication.

🏝️ Benefits

• Provide top-tier travel support via chat, calls, and emails.

• Maintain up-to-date knowledge on suppliers, destinations, and systems.

• Quickly assess customer needs, urgency, and preferences.

• Accurately handle hotel, flight, car, and rail bookings.

• Guide customers in self-service options on the Navan platform and app.

• Respond promptly, meeting SLA expectations.

• Follow company and customer policies, ensuring global compliance.

• Give feedback to stakeholders on goal progress and key processes.

• Participate in team meetings on products, suppliers, and industry updates.

• Stay current on travel industry best practices.

• Maintain attendance, complete assigned training, and meet performance metrics.