Business Travel Consultant, Business Travel Expert

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver top-notch travel assistance through chat, phone, and email.

• Stay informed about suppliers, destinations, and relevant systems.

• Efficiently evaluate customers' requirements, urgency, and preferences.

• Accurately process bookings for hotels, flights, car rentals, and trains.

• Guide customers on self-service features available on the Navan platform and app.

• Respond quickly while achieving SLA targets.

• Adhere to company and client policies to ensure global compliance.

• Provide stakeholders with updates on goal progress and essential processes.

• Engage in team discussions regarding products, suppliers, and industry trends.

• Remain knowledgeable about best practices within the travel sector.

• Maintain consistent attendance, complete required training, and meet performance benchmarks.

⛳️ Requirements

• At least 5 years of experience as a travel consultant, with expertise in flight, train, and hotel bookings; a minimum of 3 years working with a GDS (Sabre, Amadeus, or Galileo) is mandatory.

• Fluent in German (mandatory) and possess strong English language skills.

• Background in a contact center or similar customer-facing position.

• Proficient with tools such as Gmail, Zendesk, Slack, and Salesforce.

• Availability: Monday to Friday.

• Days off include Saturday, Sunday, and public holidays.

• Capable of multitasking, swiftly addressing urgent issues, and working independently to troubleshoot.

• Empathetic, professional, and possess outstanding verbal and written communication abilities.

🏝️ Benefits

• Proof of residence in Germany is required to apply.