Business Systems Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of business systems analysts directly.

• Implement a structured one-on-one meeting practice.

• Manage the complete talent management process for your team.

• Participate in the hiring decisions for your team.

• Design and take charge of the onboarding experience for new BSAs.

• Create and sustain the team’s domain enablement resources.

• Establish and maintain the quality standards for business analysis tasks within your team.

• Utilize your evaluation of deliverables as a tool for development.

• Handle complex or cross-domain tasks personally.

• Ensure consistent handling of shared Salesforce objects across pods by your team.

• Manage a streamlined post-launch adoption feedback loop.

• Each BSA on your team is responsible for a specific domain throughout the sales and customer lifecycle.

• Foster a team culture where analysts proactively identify issues within their domain.

• Maintain clear ownership mapping within the team.

• Evaluate team capacity and highlight constraints that influence prioritization and resource allocation decisions.

• Take ownership of how your analysts execute their work.

• Manage the GTM systems vendor portfolio.

• Provide reports on team performance and capacity to the Director of Business Systems.

⛳️ Requirements

• A minimum of 2 years of direct management experience over business systems analysts, Salesforce administrators, or similar technical and functional roles.

• At least 5 years of experience working in or closely with GTM systems, primarily on the Salesforce Sales Cloud platform.

• Proficiency in the Salesforce platform sufficient to critically assess your team’s output.

• Strong hands-on analytical skills.

• A leadership style that emphasizes accountability.

• A genuine commitment to the development of team members.

• Excellent written communication abilities.

• A process-oriented approach evident in your team’s operations.

• Experience managing contractors and SaaS vendor relationships.

🏝️ Benefits

• Healthcare.

• Dental coverage.

• Mental health support.

• Parental planning resources.

• Retirement savings options.

• Generous paid time off.