Business Process Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist in process discovery by documenting existing processes utilizing standard methodologies (e.g. process maps, BPMN diagrams, SIPOCs, SOPs).

• Evaluate processes to pinpoint steps that can be automated and streamlined.

• Spearhead the design and configuration of RPA and agentic AI workflows.

• Create, test, and implement automation solutions using approved platforms, tools, and standards.

• Generate and sustain technical and process documentation for all automations (design specifications, configuration manuals, test cases, runbooks).

• Conduct unit, system, and user acceptance testing for automation solutions; identify and rectify defects.

• Oversee automated workflows in production, troubleshoot problems, and apply fixes or enhancements.

• Contribute to ongoing improvement by gathering data, assessing automation performance, and recommending optimization opportunities.

• Collaborate with cross-functional stakeholders to clarify requirements and validate solutions.

• Establish technical standards for the BPE team, including development guidelines, access controls, change management, and testing practices.

• Aid in benefit tracking by providing data and insights on automation usage, error rates, and processing times.

• Contribute to BPE playbooks, templates, and reusable components to facilitate scaling automation delivery.

• Partner with the BPE Director to determine which processes to automate, agree on success metrics for those processes, and monitor activities.

⛳️ Requirements

• Over 5 years of experience in business process engineering, automation development, business analysis, or a related domain.

• Proficient in business process modeling and documentation (e.g. BPMN, SIPOC, swimlane diagrams, SOPs).

• Practical experience with one or more RPA or intelligent automation platforms (e.g. major RPA tools, workflow engines, preferably UIPATH).

• Familiarity with or strong interest in agentic AI concepts (e.g. AI agents, LLM-based workflows) and their application in business processes.

• Knowledge of APIs, web services, or integration methods utilized to connect automation solutions to enterprise systems.

• Understanding of typical HR, IT, and Finance back-office processes and common automation use cases (e.g. employee onboarding, ticket handling, invoice processing).

• Awareness of enterprise architecture, security, risk, and compliance considerations when designing and implementing automations.

• Ability to produce clear, structured documentation for both technical and non-technical audiences.

• Capacity to deconstruct complex processes into clear steps and identify bottlenecks, manual tasks, and error-prone activities.

• Experience in data analysis (e.g. volumes, cycle times, error rates) to evaluate automation suitability and impact.

• Strong troubleshooting capabilities to diagnose and resolve issues in automation workflows and integrations.

• Ability to suggest practical improvements that balance quick wins with long-term process optimization.

• Comfort in using metrics and dashboards to monitor performance and promote continuous improvement.

• Experience in Agile or iterative delivery environments (e.g. sprints, Kanban, incremental releases).

• Proficient in managing personal tasks, estimating effort, and meeting agreed deadlines with minimal supervision.

• Excellent collaboration and communication skills, capable of working effectively with business stakeholders, architects, and engineers.

• Willingness to accept feedback and learn new tools, methods, and technologies, particularly in AI and automation.

• Structured work approach with a focus on detail and quality (including testing and documentation).

• Comfortable collaborating with distributed or offshore team members using remote collaboration tools.

• Relevant certifications in RPA platforms, BPM, cloud, or related technologies are highly desirable but not mandatory.

🏝️ Benefits

• Play a pivotal role in influencing how NRI operates and expands.

• Collaborate closely with senior leaders and teams across the organization.

• Have a significant impact on processes, people, and outcomes.