Business Systems Engineer II – Support

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide essential support for the Brokerage business Support Ecosystem

• Troubleshoot and resolve technical challenges

• Design and maintain automation and integration solutions

• Act as the main point of contact for support inquiries

• Record all support requests in the ticketing system

• Identify and escalate more complex issues

• Ensure clear communication with users

• Update and manage support documentation

• Collaborate with cross-functional teams

⛳️ Requirements

• Over 3 years of experience in a technical support position

• Intermediate proficiency in SQL

• Intermediate proficiency in Python

• Experience with enterprise-level applications

• Outstanding interpersonal and communication skills

• Strong analytical skills

• Capacity to handle multiple tasks at once

• Team-oriented

• Certifications in relevant applications (e.g., Salesforce, Zendesk)

• Industry experience in logistics, freight, or transportation

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Opportunities for professional development