Business Systems and Analytics Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main administrator for the GTM technology stack, which includes Salesforce CRM, HubSpot, Celigo, ZoomInfo, Spiff, Tableau, and LinkedIn.

• Oversee user administration, profiles, maintenance, troubleshooting, change requests, permissions, workflows, validation rules, and system configuration.

• Ensure data integrity, system hygiene, and compliance with governance standards across GTM systems.

• Enhance automations, workflows, dashboards, and reporting structures for better efficiency.

• Collect stakeholder requirements and implement scalable improvements to the GTM system.

• Maintain integrations between GTM tools and business systems, including ERP, marketing automation, customer support, billing, and RevOps tools.

• Address system issues and provide support to end users.

• Facilitate training and refresher courses for GTM team members.

• Assist with forecasting, pipeline management, territory planning, lead management, and optimizing sales processes.

• Enhance operational workflows and ensure reporting consistency across Sales, Marketing, Customer Success, and Finance departments.

• Create and uphold KPI frameworks, data definitions, and operational best practices.

• Help with commission tracking, bookings analysis, churn reporting, and customer lifecycle analytics.

• Identify process bottlenecks and suggest improvements for efficiency.

• Design and maintain dashboards, reports, and regular business performance analyses.

• Conduct ad hoc analyses to support strategic decision-making and operational initiatives.

• Ensure data accuracy while identifying inconsistencies or gaps.

• Assist with data imports, exports, cleansing, deduplication, and migration efforts.

⛳️ Requirements

• Bachelor’s degree in Business, Information Systems, Finance, Computer Science, Analytics, or a related discipline.

• At least 2 years of professional experience in GTM systems administration and maintenance (Salesforce or comparable), Revenue Operations, Business Operations, or a similar role.

• Practical experience in administering and maintaining Salesforce and other GTM platforms within a professional context.

• Strong analytical and problem-solving abilities, with a knack for translating data into actionable business insights.

• Advanced experience with GTM system data structures, reporting, and dashboard creation.

• High proficiency in Microsoft Excel and data analysis tools.

• Exceptional organizational skills with a keen attention to detail.

• Capability to manage multiple priorities in a dynamic environment.

• Strong communication skills and ability to collaborate across functions.

• Previous experience in a B2B SaaS business model; experience in healthcare is a plus.

• Salesforce Administrator Certification.

• Familiarity with HubSpot, Power BI, Tableau, Spiff, and ZoomInfo.

• Experience in supporting sales forecasting, pipeline analytics, bookings reporting, and churn/renewal analysis.

• Knowledge of SQL, data visualization tools, or BI platforms.

🏝️ Benefits

• Remote work options where applicable.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Flexible Spending Account (FSA).

• Health Savings Account (HSA).

• Life insurance coverage.

• Pet insurance coverage.

• 401(k) retirement plan.

• Opportunities for professional skills development and expertise enhancement.

• Commitment to diversity, equity, inclusion, and belonging, which is valued and celebrated.