Business Systems Analyst, Salesforce

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Conduct an analysis of root causes and resolve issues in business systems, interfaces, configurations, etc.

• Assess the business needs of the designated functional area.

• Configure and test Salesforce.com and other systems.

• Develop functional specifications for system functions and reports.

• Document the technical design that will be utilized for implementation.

⛳️ Requirements

• Bachelor's degree in Computer Science or a related field, along with 4 years of experience in a business systems analyst role or related service experience.

• Salesforce.com Administrator certification.

• Salesforce.com Business Analyst certification.

• Over 2 years of experience in configuring the Salesforce.com platform.

• Experience working within an Agile methodology in a global environment.

• Ability to manage and navigate various cultures and nationalities.

• Strong analytical and logical problem-solving skills.

• Proficiency in maintaining business and technical documentation.

• Confidence in multitasking and attention to detail.

• Experience in complex global enterprises.

🏝️ Benefits

• Potential gains

• Childcare support

• Team integration during business acceptance and satisfaction periods

• Recovery and professional services in response to non-demanding situations (e.g., pandemic countermeasures) and design ideas for ensuring team collaboration with global teams.

• Processes and presence of specialists.

• Services that require FDA collaboration.