Business Systems Analyst, Infrastructure – Field Services

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Provide support for infrastructure products and services tailored to specific business units or regions.

• Engage in the project lifecycle from need identification through to deployment and testing phases.

• Integrate enterprise infrastructure protocols and adhere to best practices.

• Ensure the implementation and support of solutions that are consistent, reliable, and deliver high value.

• Collaborate with Product teams, the CHS IT Service Center, operators, systems architects, subject-matter experts, leaders, and business stakeholders.

• Coordinate with external vendors, establish work plans and timelines, develop testing and acceptance criteria, and execute initiatives.

• Comprehend and document business cases, current-state system functions, infrastructure requirements, and dependencies.

• Assist in system design, upgrades, and monitoring processes.

• Identify hardware necessary for supporting business systems and processes.

• Provide on-site technical support and resolve issues related to infrastructure, business systems, and operational technology.

• Lead or co-lead core infrastructure service delivery initiatives.

• Oversee preventative maintenance programs, system refreshes, and software upgrades.

• Document use cases, business requirements, and system specifications.

• Coordinate the staging, installation, and configuration of new or upgraded systems.

• Create diagrams and process flows to visualize systems and processes.

• Document and address issues, enhancement requests, and feedback from business partners.

• Manage and resolve incidents and break-fix issues through ServiceNow.

• Procure equipment and hardware utilizing the enterprise purchasing system.

• Participate in Agile and Kanban activities alongside the Service Delivery team.

• Recruit and oversee Smart Hands contractors for on-site field activities.

• Uphold safety policies and foster a robust safety culture.

• Carry out other assigned duties.

⛳️ Requirements

• High School Diploma (or equivalent qualification).

• A minimum of 2 years of experience as a business systems analyst or infrastructure analyst.

• Proven experience in gathering business and system requirements, writing use and test cases, and developing specifications, diagrams, and flowcharts.

• Experience with infrastructure-focused projects that involve desktop, server, LAN/WAN, and firewall technologies.

• Background in firewall, router/switch integration and implementation with ISPs, vendors, and remote sites.

• Candidates must reside in the greater Grand Forks, ND area.

• Local travel is approximately 25%, with potential increases up to 40% based on business requirements.

• Capability to provide on-site technical support at regional CHS locations.

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or a related field.

• At least 2 years of direct or indirect leadership experience in small to medium-sized technology initiatives, projects, or tasks.

• Experience with point-of-sale systems, particularly Epicor, and fuel management systems/controllers.

• Familiarity with industrial automation systems, such as Kahler Automation.

• Experience working with Azure DevOps.

• Understanding of system and network development methodologies, including Agile.

• Knowledge of performance improvement methodologies, including LEAN.

• Management or coordination experience with third-party vendors and suppliers.

• Ability to function effectively in a cross-functional team environment without direct supervision.

• Familiarity with project coordination concepts, including charters, timelines, milestones, stakeholder analysis, and status reporting.

• Proficient with O365, especially Teams, Visio, and PowerPoint.

• Demonstrated problem-solving and critical-thinking abilities.

• May be required to successfully pass pre-employment screenings, which may include drug, criminal, motor vehicle, physical requirements, and FMCSA Clearinghouse checks.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Wellness programs.

• Life insurance coverage.

• Health and dependent care spending accounts.

• Paid time off.

• 401(k) plan.

• Pension benefits.

• Profit-sharing opportunities.

• Short- and long-term disability coverage.

• Tuition reimbursement programs.

• Adoption assistance.

• Bonuses, incentives, and commissions may be included based on the position.