Business Analyst II

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary liaison for clients with IT and other pertinent departments and teams.

• Function as a subject matter expert in relevant product areas.

• Grasp the complete customer experience integration and its dependencies.

• Gather, document, and validate business requirements along with functional specifications.

• Facilitate communication between business units, IT, and other relevant departments to gather and relay user requirements.

• Collaborate with product management to develop features for the designated product portfolio.

• Evaluate value, construct cases, and prioritize stories, epics, and themes in line with product strategy.

• Manage dependency prioritization with other Product Owners across different teams.

• Review testing plans and test case scenarios with the Quality Assurance team.

• Take part in Joint Application Development (JAD) sessions to ensure product requirements meet client expectations.

• Create business requirements, workflow diagrams, and both functional and system requirements.

• Contribute to help files and training documentation.

• Review, accept, or reject completed work from sprints.

• Collaborate with the IT Development Manager to prioritize continuous improvement, minimize technical debt, and oversee defect resolution.

⛳️ Requirements

• Bachelor's degree in Business, Health Sciences, or Computer Information Systems.

• Proficient in software development life cycles.

• Experience with the Agile framework is a plus.

• Familiarity with biologics, specialty drugs, or the pharmaceutical industry is preferred.

• Understanding of healthcare messaging standards such as HL7, XML, FHIR, and X12.

• 3-5 years of experience in the healthcare sector, ideally in patient support programs.

• Strong verbal and written communication capabilities.

• Ability to work both independently and collaboratively within a team environment.

• Effective time management and multitasking skills.

• Capability to prioritize, organize, and plan work efficiently.

• Excellent proficiency in all Microsoft Office applications.

• Bilingualism is an asset.

• Ability to make decisions under pressure.

• High attention to detail.

• Advanced aptitude for learning and understanding new systems and software.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer opportunities.