Business Systems Analyst II

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver solutions that support existing production systems, utilizing judgment to investigate and resolve more complex user inquiries.

• Generate intricate ad hoc reports or queries that align with system functionality or user needs.

• Implement new business processes to facilitate system defect resolutions, upgrades, and enhancements.

• Collaborate with support teams to ensure integrated system assistance.

• Supervise and mentor junior Business Systems Analysts on daily application and production challenges.

• Offer post-implementation support and document enhancements or bugs as necessary.

• Prepare, initiate, and lead customer training sessions as required.

• May oversee the maintenance and configuration of User tables.

• Document business requirements for medium to complex enhancements or defect fixes.

• Develop Test Plans and Test Cases following RH procedures.

• Communicate business requirements for medium to complex enhancements or defects to other BSAs or SWEs as needed.

• Conduct Unit/System Testing for medium to complex enhancements or defects; ensure test outcomes are recorded as Pass/Fail.

• May implement system/configuration changes for medium to complex enhancements or defects.

• Create system documentation and requirements in designing new simple to medium systems or enhancements.

• Generate functional and system requirements for medium-scale changes, potentially proposing screen layouts, validation criteria, and error messages.

• Evaluate upstream and downstream impacts of system alterations and coordinate with other departments/teams to ensure an integrated solution.

• Verify that proposed system solutions align with business processes, policies, and procedures.

• Document various solution options.

• Identify alternatives to address business challenges and suggest modifications to business processes and procedures as necessary.

• Collaborate with the business development and QS teams to ensure solutions fulfill business requirements.

• Participate in or occasionally lead special projects.

• Work with technical resources to troubleshoot complex system issues.

• Ensure application systems meet user requirements, exercising independent judgment in methods, techniques, and evaluation criteria for achieving results on small to medium special assignments.

• Lead small to medium projects within the functional area.

⛳️ Requirements

• AA or certification degree in a related field or equivalent experience.

• 2+ years of experience in a business functional area, including over 3 years of experience with Business Applications.

• Preferred experience in PeopleSoft HCM and/or Time and Labor.

• Preferred experience in ERP/SaaS for HCM/Payroll/Time or familiarity with multiple enterprise applications.

• PeopleSoft Upgrade Experience is preferred.

• Proficiency in MS Office Suite.

• Experience with security administration.

• Strong SQL knowledge.

• Comprehensive SDLC experience.

• Experience with Java / .Net.

• Relevant business acumen.

• Functional experience with tools such as Visio and collaboration platforms (Talking, Video, Virtual Meetings).

• Working knowledge of enterprise-level applications.

• Capability to interact and communicate with customers of diverse expertise levels.

• Skill in conveying technical information to non-technical users.

• Ability to articulate business processes to technical resources.

• Proficiency in creating complex process flow diagrams or flowcharts that illustrate business or system process flows.

• Competence in effectively gathering requirements, documenting them, and confirming findings with business owners.

• Ability to perform fit/gap analysis based on requirements.

• Skill in crafting detailed and comprehensive test plans for medium-sized initiatives.

• Ability to prioritize job responsibilities effectively.

• Proven customer service skills.

• Demonstrated problem-solving abilities.

• Knowledge of business systems software.

• Familiarity with the Software Development Lifecycle.

• Proficiency in writing complex queries and reports.

• Capability to develop a project plan that meets established deliverables and timelines.

• Ability to execute tasks based on guidance from senior team members.

• Skill in providing mentorship to junior personnel.

• Competence in conducting training sessions.

• Ability to produce comprehensive documentation.

• Proficiency in organizing meetings, gathering information, and presenting updates.

• Adaptability and demonstrated sound judgment.

🏝️ Benefits

• Group health insurance benefits (medical, vision, dental).

• FSA and HSA healthcare accounts.

• Life and accident insurance.

• Adoption and fertility assistance.

• Paid parental leave of up to 6 weeks.

• Short/long-term disability coverage.

• Paid time off for vacation, personal needs, and illness.

• Up to 17 days of Choice Time Off (CTO) annually.

• Up to 11 paid holidays each year.

• Opportunity to contribute to the company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of contributions.