Business Systems Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with business leaders and subject matter experts to identify operational issues, strategic goals, and system requirements.

• Organize and lead requirements gathering sessions, workshops, process evaluations, stakeholder interviews, and weekly prioritization meetings.

• Extract, analyze, document, and validate business, functional, and non-functional requirements.

• Propose enhancements to processes and technologies, while facilitating solution adoption across various business units.

• Assess current processes and create future-state process maps, workflows, and business solutions.

• Work alongside technical teams to design scalable solutions that support business and student lifecycle goals.

• Assess the implications of proposed system modifications on users, processes, integrations, and reporting.

• Provide support for SIS, LMS, Financial Services, Data Platforms, and integrated enterprise applications.

• Document system requirements, functional specifications, user stories, and acceptance criteria.

• Engage in implementations, upgrades, enhancements, integration projects, data quality initiatives, reporting, and process standardization efforts.

• Collaborate throughout the project lifecycle, assisting with backlog refinement, prioritization, sprint planning, and release activities.

• Serve as the Technical Product Manager by facilitating sprint rituals and managing Jira planning.

• Track project progress and identify risks, dependencies, and obstacles.

• Develop test plans, test cases, and UAT scenarios; coordinate UAT and assist with defect resolution.

• Create process documentation, system workflows, knowledge-base materials, training resources, and user guides.

• Assist with change management and user adoption initiatives.

• Promote self-service capabilities and provide guidance on further training needs.

• Define reporting requirements, analyze data trends, and support data governance and continuous improvement.

• Contribute to enhanced efficiency, user experience, student outcomes, increased adoption, and reduced manual processes.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Information Systems, Educational Technology, Computer Science, or a related field.

• Over 5 years of experience in a Business Analyst, Business Systems Analyst, or similar role.

• Proven experience in gathering, documenting, and managing business requirements.

• Strong grasp of business process analysis and methodologies for process improvement.

• Exceptional communication, facilitation, and stakeholder management skills.

• Capability to handle multiple priorities in a dynamic environment.

• Robust analytical and problem-solving skills.

• Familiarity with Agile methodologies and tools such as Jira, Azure DevOps, or similar platforms.

• Proficiency in process mapping tools like Figma, Lucidchart, Visio, or Miro.

• Working knowledge of SQL, reporting tools, and data analysis concepts.

• Preferred experience in higher education, online education, EdTech, workforce development, or student services settings.

• Preferred experience with Salesforce, CRM platforms, SIS, LMS, ERP, or similar enterprise applications.

• Preferred certifications such as CBAP, CCBA, PMI-PBA, Salesforce, or Agile certifications.

• Must reside and perform work within the United States.

• Must be open and able to travel as necessary.

• Must complete relevant pre-employment screening requirements.

• Must complete federal Form I-9 employment eligibility verification.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible spending.

• Generous paid time off.

• Sponsored volunteer opportunities.

• 401K with a company match.

• Free access to all online programs.

• Remote work arrangement.

• Occasional travel opportunities for team meetings, company events, conferences, and summits.