Business Systems Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with business leaders and subject matter experts to identify operational challenges, strategic goals, and system requirements.

• Lead sessions for requirements gathering, workshops, process evaluations, stakeholder interviews, and weekly prioritization meetings.

• Extract, analyze, document, and validate business, functional, and non-functional requirements.

• Suggest improvements in processes and technology while assisting in the adoption of solutions across various business units.

• Assess current processes and create future-state process maps, workflows, and business solutions.

• Work alongside technical teams to devise scalable solutions that align with business and student lifecycle goals.

• Evaluate the effects of proposed system modifications on users, processes, integrations, and reporting.

• Provide support for enterprise platforms, including SIS, LMS, Financial Services, Data Platforms, and integrated applications.

• Document system requirements, functional specifications, user stories, and acceptance criteria.

• Take part in implementations, upgrades, enhancements, and integration projects.

• Assist with backlog refinement, prioritization, sprint planning, release activities, Jira planning, and sprint rituals.

• Track project progress and identify risks, dependencies, and obstacles.

• Develop test plans, test cases, and UAT scenarios; coordinate UAT with stakeholders.

• Validate delivered solutions and aid in defect identification, prioritization, and resolution.

• Create process documentation, system workflows, knowledge base materials, training materials, and user guides.

• Collaborate with reporting and analytics teams on reporting requirements and analyze data trends.

• Advocate for self-service capabilities and support data governance and continuous improvement initiatives.

⛳️ Requirements

• Bachelor's degree in Business Administration, Information Systems, Educational Technology, Computer Science, or a related field.

• Over 5 years of experience as a Business Analyst, Business Systems Analyst, or in a comparable role.

• Proven experience in gathering, documenting, and managing business requirements.

• Strong knowledge of business process analysis and methodologies for process improvement.

• Exceptional communication, facilitation, and stakeholder management abilities.

• Capability to manage multiple priorities in a dynamic environment.

• Strong analytical and problem-solving skills.

• Familiarity with Agile methodologies and tools such as Jira, Azure DevOps, or similar platforms.

• Experience with process mapping tools like Figma, Lucidchart, Visio, or Miro.

• Proficient knowledge of SQL, reporting tools, and data analysis concepts.

• Experience in higher education, online education, EdTech, workforce development, or student services is preferred.

• Familiarity with Salesforce, CRM platforms, SIS, LMS, ERP, or other enterprise applications is preferred.

• CBAP, CCBA, PMI-PBA, Salesforce, or Agile certifications are preferred.

• Must reside and perform work within the United States.

• Must be willing and able to travel as necessary.

• Must fulfill applicable pre-employment screening requirements.

• Must complete employment eligibility verification through Form I-9.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible spending accounts.

• Generous paid time off.

• Sponsored volunteer opportunities.

• 401(k) with company match.

• Free access to all online programs.

• Remote work arrangement.

• Occasional travel for team meetings, company events, conferences, and summits.