Business Systems Analyst 2

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the setup of Salesforce users, including roles, profiles, permissions, and security configurations.

• Manage Salesforce case operations to ensure compliance with SLAs and timely responses.

• Administer page layouts, workflows, validation rules, and approval workflows.

• Act as the primary contact for complex Salesforce user inquiries.

• Diagnose and resolve issues related to CPQ and multi-instance Salesforce environments.

• Set up and maintain Salesforce CPQ, including catalogs, pricing structures, discount strategies, and approval workflows.

• Assist in Order Lifecycle Management processes, such as orders, renewals, cancellations, and billing triggers.

• Guarantee the alignment of Salesforce data with ERP/Billing systems.

• Work in conjunction with Sales Ops, Finance, IT, and Product teams.

• Suggest automation opportunities and promote ongoing process enhancements.

• Facilitate User Acceptance Testing (UAT), oversee deployments, and create user training documentation.

⛳️ Requirements

• Minimum of 3 years of experience as a Salesforce Administrator (Sales Cloud).

• Possession of Salesforce Administrator certification (ADM-201).

• In-depth knowledge of Salesforce CPQ administration and configuration.

• Familiarity with the Salesforce data model, sharing protocols, and security measures.

• Proven experience in troubleshooting intricate integrated system challenges.

🏝️ Benefits

• Competitive salary.

• Generous paid time off.

• Extensive parental leave.

• Wellness leave.

• Healthcare coverage.

• Retirement savings plan.

• And much more.