Business System Adoption Specialist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Collaborate with GDO, R&D, and cross-functional stakeholders to gather, create, and implement effective support materials for systems under the ownership of DSDS.

• Work alongside the Business System Owner (BSO) for the system portfolio to identify and comprehend system capabilities in order to produce user-friendly materials.

• Assist the clinical systems BSO and change management functions by participating in process development, training initiatives, and change management efforts.

• Create user-facing materials for the systems that align with GDO/R&D business and strategic objectives.

• Support the Business System Owner in enhancing overall clinical system user adoption through material development, change management, and communication strategies.

• Collaborate with Product Manager(s) for clinical systems to ensure a clear understanding of upcoming system capabilities.

• Work closely with system owners and stakeholders to address issues promptly and accurately.

• Actively represent the end user's experience to the BSO to highlight any system challenges that may hinder successful adoption.

• Responsible for promoting education and awareness of available support resources for end users.

⛳️ Requirements

• A Bachelor’s Degree or an international equivalent is preferred; an advanced degree is also desirable.

• Over 4 years of experience in business analysis, stakeholder engagement, and change management.

• More than 3 years of experience in the life sciences is preferred, particularly in clinical trial management/operations.

• Familiarity with EDC, clinical trial operational systems, regulatory reporting, or vendor management systems is an advantage.

• Experience in training, teaching, and presenting, with strong communication abilities.

• Proven experience working in a matrixed environment and managing complex issues/situations with vendors to achieve business objectives.

• Capability to navigate complex challenges with a solution-focused approach.

• Experience in communicating and presenting to cross-functional audiences.

• Demonstrated success in developing engagement strategies with end users to ensure robust adoption and utilization of capabilities.

🏝️ Benefits

• Competitive base salary along with performance-related incentives.

• Health and wellness programs, including medical, dental, and vision coverage where applicable.

• Retirement and pension plans.

• Life insurance and disability coverage.

• Employee assistance programs and wellness resources.

• Learning and development opportunities through structured training and career pathways.