Business Support and Lead Management Virtual Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with warm leads supplied by the company's manufacturing partners.

• Follow up with potential customers regarding their inquiries.

• Provide answers to basic product-related questions using the resources and information provided.

• Schedule appointments and consultations when appropriate.

• Maintain regular follow-up with active prospects.

• Update all lead activities within HubSpot.

• Prepare and send quotes and estimates.

• Assist with general administrative tasks and business documentation.

• Keep customer records organized.

• Support daily operational workflows.

• Complete additional administrative projects as assigned.

• Ensure accurate customer records are maintained in HubSpot.

• Update lead statuses and communication notes.

• Track customer interactions and follow-up activities.

• Keep sales opportunities organized and up to date.

• Assist with commercial bid administration and online bid submissions.

• Handle incoming inquiries through the website.

• Coordinate customer follow-ups throughout the sales process.

• Provide additional operational and business support functions as the company expands.

⛳️ Requirements

• Prior experience in customer service, client relations, or appointment setting is necessary.

• Administrative or executive support experience is required.

• Experience with CRM systems is essential.

• Familiarity with HubSpot is preferred.

• Excellent verbal and written communication skills in English.

• Level A-B (Native or Near-Native English accent is required).

• Willingness to learn technical product information.

• Experience in preparing quotes or estimates is a plus.

• Experience in construction, home services, or building products is preferred but not mandatory.

• Strong customer service and communication skills are essential.

• Comfortable speaking with customers over the phone.

• Highly organized and detail-oriented.

• Self-motivated and capable of working independently.

• Adaptable to changing responsibilities.

• Comfortable balancing customer-facing tasks with administrative duties.

• Interested in developing into a long-term operational support role.

• Proficient in HubSpot, Microsoft Office, Google Workspace, and other CRM platforms.

• Availability for 20 contracted hours per week, Monday through Friday, approximately from 8:00/9:00 AM to 1:00 PM CST.

• Must operate as an independent contractor under a Master Services Agreement and Statement of Work.

🏝️ Benefits

• Competitive pay rates.

• Weekly payment schedule.

• A variety of open positions are available.

• Free training and skill enhancement opportunities.

• Ongoing support and guidance.

• A vibrant community ready to assist you.