Business Solution Consultant

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Collaborate with clients to gain a comprehensive understanding of their business requirements and design programs utilizing Rallyware offerings to achieve their business goals and objectives.

• Based on the program design, outline the scope of the business implementation project and create a detailed scope of work.

• Facilitate working sessions and meetings necessary to drive customer requirements, communicate status updates, and support risk mitigation strategies.

• Demonstrate exceptional communication and leadership skills to foster a shared understanding of project timelines, milestones, and delivery expectations.

• Develop a training curriculum tailored to customer needs and product features.

• Employ motivating, creative, and interactive training techniques to enhance the training experience, aiming to maximize customer utilization and improve retention.

• Collaborate with internal teams to update/create end-user online self-directed training materials.

• Gain in-depth knowledge of Rallyware products and solutions, acting as a trusted advisor to clients.

• Summarize and report on project status for internal management purposes.

• Ensure that all Rallyware team members are engaged and focused on achieving our customers’ ultimate objectives.

⛳️ Requirements

• Bachelor’s degree in Economics, Management, or a related field.

• A minimum of 3 years of experience in B2B SaaS, implementation, consulting, or customer-facing delivery within a fast-paced environment.

• Proven experience working with enterprise customers involving multiple stakeholders, approvals, dependencies, and executive visibility.

• Experience in delivering time-sensitive go-lives, including launch dates, milestones, and critical paths, beyond just onboarding or training.

• Familiarity with configurable SaaS platforms, involving administrative/configuration work, workflows, rules, integrations, and analytics.

• Direct selling experience is a plus, though not mandatory (experience in adjacent industries is acceptable).

• Advanced English proficiency is required; Spanish language skills are a plus.

• Proven track record in project management with a clear focus on critical paths, milestones, owners, and risks.

• Strong risk management skills: capable of identifying launch risks early and implementing mitigation strategies.

• Comfortable leading cross-functional delivery involving Product, Engineering, Support, and Configurations while keeping the customer aligned.

• Able to execute structured customer delivery processes such as kickoff meetings, weekly steering sessions, decision logs, action plans, and go-live readiness assessments.

• Ability to comprehend complex systems and constraints, translating them into realistic options for customers.

• Strong problem-solving abilities with the capacity to clearly articulate complex solutions to various audiences.

• Comfortable producing documentation, specifications, and materials that explain software configurations or solutions.

• Excellent communication skills with both day-to-day administrators and senior stakeholders.

• Skilled at setting expectations: explains trade-offs, pushes back when necessary, and protects delivery timelines.

• Strong performance in high-pressure situations: adept at managing escalations and maintaining project momentum without panic.

🏝️ Benefits

• Competitive compensation package

• 18 days of annual paid vacation

• Paid sick leave

• Supportive and engaging professional team

• Opportunities for self-realization and career development