Business Product Manager – Customer Success, Service

This is a fully remote position, open to applicants in United States.

📋 Description

• The CSS Business Product Manager collaborates closely with customer service, operations, and technology teams to implement, enhance, and support digital solutions aimed at improving customer experience, operational efficiency, and overall enterprise performance.

• This position is responsible for overseeing implementation, resolving technical issues, optimizing workflows, promoting solution adoption, and fostering cross-functional collaboration across customer-facing systems.

• By harnessing AI as a powerful tool, the role accelerates problem-solving, enhances decision-making processes, automates repetitive tasks, and elevates service quality through intelligent insights and scalable technological solutions.

• Operating within Empower's rapidly growing and highly regulated pharmacy environment (503A/503B), the role guarantees secure, compliant, and reliable solution delivery while facilitating ongoing innovation.

⛳️ Requirements

• A bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, or a related technical field is preferred.

• A minimum of three years of experience in supporting enterprise applications, system implementations, technical operations, customer-facing technologies, or digital transformation projects.

• Proven experience in troubleshooting software applications, configuring enterprise platforms, supporting integrations, and collaborating with both business and technical teams.

• Familiarity with APIs, cloud platforms, SQL basics, system integrations, and contemporary customer service technologies is preferred.

• Experience with AI-enabled development, operational monitoring, or productivity tools to enhance technical delivery and business outcomes is preferred.

• Strong organizational, analytical, communication, and stakeholder management skills, with the ability to provide high-quality solutions in fast-paced, highly regulated environments.

🏝️ Benefits

• Medical, dental, and vision coverage

• Paid time off

• 401(k) matching

• Wellness perks

• IV therapy

• Compounded medications