Business Process Owner – Sales

📋 Description

• Accountable for the creation of processes, tools, and data within the designated area.

• Define and promote enhancements and standardization of processes in the Aurora program.

• Remain informed about the latest research and advancements in practices and tools that can enhance efficiency and quality in the area.

• Collaborate with Finance to continually enhance structure, transparency, and efficiency in the collection, analysis, and utilization of data, KPIs, and metrics for the area.

• Oversee the area requirements on behalf of Technology Europe in the Aurora initiative.

• Coordinate the gathering and documentation of business requirements.

• Manage the definition, mapping, and documentation of European level processes.

• Drive and prioritize requirements for the area in relation to the IT delivery organization.

• Raise critical design gaps, business risks, and resource constraints for the area.

• Conduct UAT testing for common European functionality releases.

• Assist with Aurora country implementation projects pertaining to the area.

• Assess country-specific requirements and align them with the common process template or enhance the template as necessary.

• Aid in country-level process mapping and identification of process gaps.

• Facilitate change management efforts to align country practices with common processes.

• Support UAT testing in country implementation initiatives.

• Establish and lead the country process owner network for the area.

• Organize recurring meetings with the process owner network.

• Utilize the process owner network to identify and disseminate best practices across the division.

⛳️ Requirements

• Bachelor's degree in business administration, engineering, or a related field.

• Minimum of 5 years of management or project management experience.

• Experience in change management or transformation within a cross-functional setting.

• Familiarity with operational or sales processes and knowledge areas relevant to the field, such as sales and customer support.

• Proficient in Office tools (Excel, Word, PowerPoint).

• A working knowledge of MS CEP is preferred.

• Ability to communicate in multiple languages is beneficial, but proficiency in written and spoken English is essential.

• Well-organized, analytical, inquisitive, and process-oriented.

• Capacity to coordinate and motivate a team, particularly when team members are not direct reports.

• Strong experience working with information systems (ERP systems like Oracle, MS Dynamics, IFS, SAP, or others).

• Experience in process and/or system requirements is an advantage.

🏝️ Benefits

• Flexible working hours.

• Opportunities for professional development.