Business Process Analyst – Technical Writer

This is a fully remote position, open to applicants in United States.

📋 Description

• Participate in virtual meetings with NOAA OAR administrative teams and portal development personnel.

• Prepare well-structured agendas and key questions for discussion during meetings.

• Document and distribute meeting minutes, decisions, and action items within one business day.

• Maintain a register of action items with designated owners and due dates.

• Compile administrative workflows into standardized Standard Operating Procedures (SOPs).

• Oversee SOP validation, comments, version control, change logs, and final packaging.

• Break down validated SOPs into specific, testable portal requirements.

• Assign requirement identifiers, source references, priorities, and acceptance criteria.

• Map workflows to ticketing system capabilities and ensure traceability is maintained.

• Coordinate the reconciliation of conflicting processes among administrative teams.

• Act as the communication bridge between administrative teams and portal developers.

• Address developer inquiries and suggest alternatives when constraints hinder implementation.

• Develop and validate comprehensive step-by-step portal instructions for end-users.

• Create weekly meeting summaries and monthly status reports.

• Conduct quality checks and monitor risks, blockers, and stalled reviews.

⛳️ Requirements

• Bachelor's degree in English, Communications, Information Systems, Business Administration, or a related field; relevant additional experience may be accepted as a substitute.

• A minimum of five years of professional experience in technical writing, business analysis, process documentation, or requirements development.

• Proven experience in authoring Standard Operating Procedures, process documentation, or workflow documentation.

• Experience in translating business or administrative processes into system requirements for development teams.

• Skilled in facilitating working sessions and extracting process details from subject matter experts.

• Experience in coordinating across organizational boundaries and resolving conflicting process definitions.

• Advanced proficiency in Microsoft Word, including the use of templates, styles, and version control.

• Working knowledge of Microsoft Excel.

• Proficient in Microsoft Teams, Zoom, or Google Meet.

• Familiarity with SharePoint or Google Drive.

• Exceptional written English skills with minimal editing required.

• U.S. work authorization is necessary.

• Ability to successfully complete standard Federal contractor onboarding.

• Access to reliable high-speed internet and a suitable home office setup.

🏝️ Benefits

• 401(k)

• Competitive salary

• Dental insurance

• Health insurance

• Vision insurance

• Fully remote work arrangement

• Reliable high-speed internet and a suitable home office

• No Government equipment is provided