Business Operations Team Lead

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage a delivery team with an emphasis on production metrics, service level agreements, quality assurance, and continuous process enhancement.

• Leverage expertise in insurance operations and reporting, applying LEAN methodologies to provide exceptional service while fostering team engagement.

• Collaborate closely with the Operations Team Manager to offer ongoing feedback and assist in problem-solving initiatives.

• Direct the team in delivering business operations services, which include Workflow management & service delivery, Process enhancement & Innovation, User acceptance testing, and change readiness, as well as Team Development & Engagement.

• Ensure that the team meets the established service level agreements.

• Proactively escalate production issues to facilitate swift resolutions.

• Identify, lead, and coordinate opportunities for process improvements.

• Monitor capacity and resources for effective planning.

• Foster and enhance team engagement.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Business, Management, Accounting, Finance, Mathematics, or Statistics.

• Proficient in Microsoft Office.

• Advanced skills in Microsoft Excel.

• Proficient in PowerBI with experience in views and customization.

• Advanced data analysis capabilities.

• Basic knowledge of Insurance/Financial concepts.

• Familiarity with User-Based Technology, including tools like Alteryx, PowerBI, Smartsheet, etc.

🏝️ Benefits

• Employees can work remotely.