Business Operations Specialist – Marketing Ops

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Take ownership of and implement operational programs and process enhancements that boost productivity, consistency, and effectiveness throughout the organization.

• Conceptualize, execute, and continuously refine cross-functional initiatives from the stage of problem identification to implementation, evaluation, and communication of business impact.

• Develop, sustain, and advance reporting and dashboards that facilitate both frontline execution and strategic decision-making for leadership.

• Collaborate with Enablement and functional stakeholders to guarantee that tools, documentation, training, and communications are in place for the successful rollout and adoption of operational initiatives.

• Work together with Business Operations and Business Systems partners to oversee and enhance core systems and the surrounding technology ecosystem.

• Serve as a trusted operational collaborator to stakeholders across various business units by aligning priorities, eliminating obstacles, and propelling initiatives forward.

• Spot opportunities to centralize, automate, or standardize workflows to minimize manual effort and elevate end-to-end experiences.

• Facilitate the adoption of tools and processes through comprehensive documentation, user support, and feedback mechanisms.

• Track operational health using dashboards and exception reporting, pinpointing risks, gaps, and areas for improvement. Contribute to the success of the Operations team by demonstrating strong execution, collaboration, and accountability.

⛳️ Requirements

• A minimum of 2 years of experience in business operations, functional operations (such as Sales, Marketing, Partner, Delivery, or Customer Success Ops), or a related field.

• Practical experience with Marketo for executing email campaigns, setting up programs, and managing lists.

• Familiarity with core business systems (including CRM, workflow, analytics, or automation platforms).

• Proven track record of independently managing operational workflows or initiatives from start to finish.

• Demonstrated ability to collaborate across functions and juggle competing priorities effectively.

• Strong communicator with experience in presenting, facilitating discussions, and employing consultative questioning techniques.

• Highly organized, detail-oriented, and adept at managing multiple initiatives simultaneously.

• Inquisitive, proactive, and willing to challenge existing processes to achieve better outcomes.

• Comfortable with acquiring new knowledge and asking questions to enhance understanding.

• A collaborative team player who supports colleagues and contributes positively to team culture.

• Proven experience in leveraging automation, AI, or tools to enhance workflows, improve decision-making, or drive operational efficiency.

🏝️ Benefits

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage).

• Staff Referral Bonus – Rewards for referring outstanding candidates to the 8Team.

• Paid Sick Leave – Coverage from day one, with EPS support starting after the 2nd day.

• Flexible Time Off (FTO) – Up to 15 paid days off per year.

• Parental Leave – Maternity and paternity leave in accordance with Colombian law.

• Company Holidays – Paid time off for all official Colombian public holidays.