Business Operations Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Evaluate workflows to identify errors, gaps, redundant steps, and inefficiencies; recommend solutions.

• Develop and document processes, Standard Operating Procedures (SOPs), checklists, instructions, and process guides.

• Produce screen captures and training videos.

• Conduct tests on changes prior to and following production release.

• Manage and configure platforms such as Asana, ActiveCampaign, HubSpot, Google Workspace, Zapier, and Make.

• Construct, sustain, and troubleshoot automations, templates, task routing, and email sequences.

• Address or escalate staff inquiries regarding systems, access, and workflows.

• Collaborate with software vendors to resolve platform issues.

• Provision and modify user access while ensuring system continuity.

• Perform operational audits and evaluate work against established standards.

• Identify recurring errors and suggest retraining, process modifications, form adjustments, or automation improvements.

• Compile, cleanse, normalize, validate, and report operational data.

• Generate reports on volume, processing time, workload, quality, and capacity.

• Oversee systems and access for onboarding new hires.

• Prepare onboarding projects, credentials, and role-specific resources.

• Train staff and deliver refresher training sessions.

• Coordinate shared processes with teams including Legal, Finance, Setup, Correspondence, Reception, and others.

• Communicate operational changes and facilitate rollouts, office-specific protocols, and special projects.

• Review and assess candidate evaluations for operational hiring when requested.

⛳️ Requirements

• Dedicated to assisting immigrants in securing their future in the United States through asylum.

• Bilingual in Spanish and English, proficient in both written and spoken communication.

• Advanced skills in Excel and Google Sheets, including pivot tables, lookups, conditional logic, and data cleansing for large or disorganized datasets.

• Experience in generating recurring reports from raw data and validating outcomes.

• Practical experience in CRM or marketing automation administration, ideally with ActiveCampaign or HubSpot.

• Familiarity with automations using Zapier, Make, Google Apps Script, Claude Cowork, or similar platforms.

• Experience with task or project management systems, preferably Asana.

• Proficient in writing SOPs or work instructions.

• Experience in creating training materials and instructing employees, including written guides and screen recordings.

• Exceptional attention to detail.

• Ability to prioritize competing tasks and manage urgent interruptions.

• Strong judgment regarding confidential client, legal, financial, and employee information.

• Comfortable addressing undefined problems without a clear escalation pathway.

• Ability to collaborate across departments without formal authority.

• Well-organized and capable of performing with minimal supervision.

• Adaptable and willing to take on evolving responsibilities.

• Resume and cover letter must be submitted in English and PDF format.

🏝️ Benefits

• 11 paid U.S. federal holidays off, regardless of your location.

• A week off between Christmas and New Year's with full pay.

• Compensation for local holiday work that doesn't align with a U.S. holiday, in accordance with your country's labor laws.

• Three weeks of paid vacation each year.

• Comprehensive training program offered.

• Opportunities for mentorship and collaboration.

• Career advancement pathways available.

• Flexibility to work from anywhere within Argentina.

• Equipment support, including a stipend or provided equipment for setting up your home office, available after four months of employment.