Business Operations Manager

This is a fully remote position, open to applicants in Philippines, +4 more countries.

📋 Description

• Take charge of inventory management, demand forecasting, and reorder cycles — ensuring there are no stockouts or overstock situations.

• Cultivate and maintain relationships with suppliers and manufacturers (including partners based in China), ensuring adherence to lead times and quality standards.

• Oversee freight and shipment schedules across the China → US pipeline; adeptly navigate customs, duties, and tariffs.

• Manage relationships with 3PL providers and monitor Service Level Agreements (SLAs).

• Continually enhance supply chain cost efficiency, speed, and reliability.

• Develop and sustain operational dashboards and KPI trackers to ensure performance is consistently visible.

• Document Standard Operating Procedures (SOPs) and job scorecards for every role and process in Notion — eliminating reliance on tribal knowledge.

• Evaluate workflows, eliminate bottlenecks, and leverage AI tools to automate repetitive tasks.

• Act as the primary day-to-day contact for the team.

• Conduct weekly standups and structured one-on-ones; monitor performance against role-specific scorecards.

• Lead monthly and quarterly reviews, address underperformance discussions, and implement Performance Improvement Plans (PIPs) as necessary.

• Ensure accurate and timely processing of contractor and team payments.

• Foster a culture of ownership and accountability.

• Manage the hiring pipeline for open roles (including posting, screening, assessments, and scheduling).

• Keep job descriptions and scorecards up to date; create structured onboarding processes to accelerate new hire integration.

• Monitor recurring operational expenses (tools, subscriptions, vendors) and identify any anomalies.

• Provide a monthly OPEX summary with insights and comparisons of budget versus actuals.

• Assist in making data-driven operational decisions.

⛳️ Requirements

• Minimum of 2 years’ experience in Operations or Project Management within e-commerce or Direct-to-Consumer (DTC) sectors.

• Practical supply chain experience: inventory management, 3PL, freight, and forecasting (mandatory).

• Proficient in Notion and/or ClickUp (mandatory).

• Regularly utilizes AI tools to develop systems and automate workflows.

• Experience managing remote teams across various time zones.

• Capable of reading and interpreting basic financial reports.

• Experience managing hiring pipelines.

• **Preferred**

• Direct experience in operations across China and US markets (sourcing, manufacturing, cross-border logistics).

• Involvement in scaling a DTC brand from initial growth to structured operations.

• Experience in creating KPI dashboards and operational scorecards.

• Exposure to multi-vendor and multi-channel supply chains.

• Implementation of AI-driven automation strategies.

🏝️ Benefits

• Vision of Success

• *First 30 Days* — Complete audit of systems, tools, team, and supply chain; have met individually with every team member; responsible for weekly standups and one-on-one meetings; live accountability tracking initiated; managed contractor/team payments; comprehensive understanding of inventory levels and reorder cycles.

• *First 60 Days* — Documentation of 100% of roles with SOPs and scorecards in Notion; KPI tracking fully operational; implementation of a supply chain forecasting model; first OPEX summary completed; at least two AI-driven process enhancements operational; managed a hiring process (if applicable).

• *First 90 Days* — Daily operations functioning smoothly without bottlenecks; complete SOP coverage enabling seamless role backfill; KPIs consistently monitored and improving; culture of accountability firmly established; at least one new hire onboarded through structured onboarding; trusted to independently make operational decisions.