Business Operations Manager

This is a fully remote position, open to applicants in Lebanon.

📋 Description

• Develop and sustain operational systems

• Ensure team accountability to key performance indicators (KPIs)

• Supervise the hiring and onboarding processes

• Oversee inventory management, third-party logistics (3PL), and shipping logistics

• Provide transparency regarding operational spending

• Guarantee that each team member has a comprehensive playbook and job scorecard

• Review existing workflows and pinpoint bottlenecks

• Establish systems that reduce dependency on informal knowledge

• Maintain operational dashboards and track KPIs

• Utilize AI tools to automate and enhance repetitive tasks

• Act as the main point of contact for the team on a daily basis

• Conduct weekly team standups and structured one-on-one meetings

• Monitor KPIs using role-specific scorecards

• Facilitate monthly and quarterly performance evaluations

• Lead discussions regarding underperformance and manage Performance Improvement Plans (PIPs) as necessary

• Ensure accurate and timely processing of contractor and team payments

• Cultivate a culture of accountability and ownership

• Manage the hiring pipeline for new openings

• Supervise the recruiter when added to the team

• Keep job descriptions and role scorecards updated

• Create structured onboarding plans for every new hire

• Oversee inventory tracking and demand forecasting

• Proactively manage reorder cycles

• Coordinate freight logistics and shipping schedules

• Manage relationships with 3PL providers and monitor service level agreements (SLAs)

• Prevent stockouts and overstock situations through accurate forecasting

• Continuously enhance supply chain costs and efficiency

• Track recurring operational expenditures (tools, subscriptions, vendors)

• Identify irregularities and unnecessary expenses

• Provide a monthly operational expenditure summary with insights

• Monitor budget versus actuals and highlight discrepancies

• Support operational decision-making based on data

⛳️ Requirements

• Minimum of 2 years of experience in Operations or Project Management in the e-commerce or direct-to-consumer (DTC) space

• Proficient user of Notion and/or ClickUp (mandatory)

• Regularly utilizes AI tools to develop systems and automate workflows

• Experience managing remote teams across different time zones

• Practical supply chain experience including inventory, 3PL, shipping, and forecasting

• Comfortable analyzing and interpreting basic financial reports

• Proven experience in managing hiring pipelines

• Preferred Experience

• Scaling a DTC brand from initial growth phases to structured operations

• Developing KPI dashboards and operational scorecards

• Implementing automation through AI tools

• Experience with multi-vendor and multi-channel supply chains

🏝️ Benefits

• Compensation: $50,000 – $70,000 per year (commensurate with experience)

• Location: Remote (must be comfortable collaborating across multiple time zones)