Business Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead cross-functional projects from conception to execution, encompassing requirements gathering, scope definition, milestone planning, stakeholder communication, adoption, and impact assessment.

• Recognize systemic operational gaps across EOR domains and coordinate remediation efforts with responsible owners and partners, ensuring that changes do not result in downstream manual tasks or unintended consequences.

• Foster cross-domain visibility and alignment within EOR Operations by maintaining clarity on initiatives, dependencies, risks, and decision-making processes.

• Identify and implement AI-enabled enhancements to EOR operating mechanisms, ensuring accuracy, security, and measurable outcomes.

• Facilitate prioritization and sequencing for tasks that span multiple EOR domains, regions, or involve cross-functional handoffs; establish streamlined governance and escalation procedures for prioritization conflicts.

• Manage recurring reporting inputs (efficiency, quality, throughput, risk signals) and translate insights into actionable recommendations, following through with responsible owners.

• Establish and continuously refine EOR-wide operating mechanisms (intake/routing, handoffs, escalation procedures, documentation standards, and reusable SOP patterns) to minimize misrouting, duplication, and work stoppages.

• Assist in managing audit and compliance programs for cross-functional initiatives (evidence collection, stakeholder alignment, remediation tracking).

• Collaborate effectively with Product/Engineering, Legal, Customer Success, Finance, and EOR Ops leadership to align on cross-domain operational requirements and facilitate smooth execution across multiple areas (e.g., Payroll + PEO + EOR).

• Adapt to any project work as required by business needs within EOR Operations.

⛳️ Requirements

• Proven experience in business operations, program/project management, operational excellence, or a similar cross-functional capacity (preferably in EOR Operations or a related environment).

• Strong project management skills with the ability to navigate ambiguous, multi-stakeholder tasks from problem identification through to delivery, adoption, and evaluation.

• Ability to facilitate alignment among teams with varying priorities and influence outcomes without direct authority.

• Thoughtful use of AI to enhance workflows and incorporate it into solution design where it significantly increases quality, speed, or clarity.

• Proficiency in working with operational metrics and reporting tools (e.g., Sigma, Zendesk, Google Sheets) and translating data into clear insights and recommendations.

• Excellent writing skills with a focus on transparent, effective asynchronous communication with peers and stakeholders.

• Self-motivated, structured, and capable of managing oneself with high ownership and follow-through.

• Passion for improving systems and workflows, with demonstrated examples of enhancing processes to be faster, clearer, and more scalable.

• Quick to act with intention, demonstrating sound judgment regarding trade-offs, risks, and when escalation is necessary.

🏝️ Benefits

• Work from anywhere

• Flexible paid time off

• Flexible working hours (we operate asynchronously)

• 16 weeks of paid parental leave

• Mental health support services

• Stock options

• Learning budget

• Home office budget & IT equipment

• Budget for local in-person social events or co-working spaces