Business Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assume complete responsibility for Pathpoint's communications and AI tooling sector.

• Oversee lifecycle and campaign messaging, the shared email operations framework, telephony and conversation intelligence, as well as the production of AI agents.

• Manage Customer.io segmentation, Liquid templating, lifecycle and transactional campaigns, along with the necessary data pipelines.

• Administer Front for email routing, triage, and automation processes.

• Administer Dialpad, extract insights, and enhance the utilization of call data.

• Expand and operate AI email agents, launch AI help center chat, and develop new workflows for agents.

• Set up evaluation methods, safeguards, and phased releases for customer-facing communications.

• Independently manage Salesforce objects, flows, and reports.

• Utilize SQL for warehouse analysis, campaign targeting, and outcome measurement.

• Construct and maintain n8n workflows that integrate Salesforce, communication platforms, and LLM APIs.

• Engage with APIs, webhooks, data synchronizations, and unfamiliar systems.

• Proactively spot issues, take ownership of results, and guide teams through operational transformations.

⛳️ Requirements

• 3-6 years of experience in marketing operations, revenue operations, business operations, or a comparable systems-intensive role.

• Practical experience in deploying AI in production settings, including the delivery of LLM-powered workflows or agents utilized by actual users.

• Familiarity with prompt regressions, evaluation processes, and failure modes.

• Advanced skills in at least one communications platform (Customer.io, Braze, Iterable, or similar), including templating logic and data integration capabilities.

• Proficient in SQL.

• Proven ability to manage Salesforce or a similar CRM at both the object and automation levels.

• Strong judgment in communication.

• Ownership mentality, including troubleshooting tasks and resolving root causes.

• Proficient in n8n, Zapier, or similar workflow automation tools.

• Exposure to insurance or fintech operations.

• Experience as the sole or founding owner of a system surface.

• Background in building system integrations.

• Previous roles in Sales Operations, Marketing Operations, or Revenue Operations.

• Must be eligible to work in the U.S. without requiring visa sponsorship now or in the future.

🏝️ Benefits

• Comprehensive insurance coverage suitable for an insurance company – with some plans available at no cost to you.

• Competitive salary, equity, and total rewards package.

• 401(k) plan with an annual company match.

• 20 days of paid time off (increased to 25 days after two years).

• Opportunities for professional development.

• Remote-first work atmosphere with a focus on in-person collaboration.

• Annual $500 stipend for home office expenses.

• Monthly $75 stipend for internet costs.

• Generous paid parental leave policy.

• An early-stage insurance company providing unique growth opportunities.