Business Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and enhance daily operational processes that facilitate company execution.

• Manage cross-functional initiatives and ensure follow-through on action items among leadership, GTM, product, and operations teams.

• Sustain operating rhythms, action tracking, town hall preparations, offsite meetings, executive updates, and ongoing planning processes.

• Assist with vendor management, SaaS administration, and coordination of systems across company tools.

• Contribute to strategic planning processes, including OKRs, headcount planning, budgeting support, role architecture, and organizational planning.

• Develop, maintain, and enhance SOPs, templates, and operational documentation.

• Draft and prepare executive communications, internal memos, and organizational change announcements on behalf of leadership.

• Aid in recruiting coordination, interview scheduling, and logistics for candidate processes.

• Prepare and manage offer letters, job descriptions, onboarding documents, and employee records.

• Oversee onboarding and offboarding processes to ensure a uniform employee experience.

• Assist with benefits, payroll coordination, compliance administration, and employee lifecycle processes in collaboration with external providers and internal stakeholders.

• Help maintain organizational charts, people trackers, performance review workflows, and recurring employee programs.

• Support company-wide communications related to employee milestones, announcements, and culture initiatives.

• Assist in managing company policies, updating the handbook, and documenting internal processes.

• Coordinate legal and contract operations including templates, routing, signature processes, filing, and workflow management for agreements such as MSAs, DPAs, service orders, and related documents.

• Facilitate governance processes including board materials, approvals, consents, and the upkeep of centralized corporate records.

• Oversee equity administration and related governance operations in conjunction with leadership and external counsel.

• Collaborate with internal and external stakeholders on security, privacy, compliance, and enterprise risk programs, including trust documentation and readiness efforts such as SOC 2.

• Assist in coordinating recurring administrative processes such as insurance renewals, vendor paperwork, tax-related operational follow-ups, and other corporate administration activities.

• Maintain organized repositories for essential company documents, templates, and administrative records.

⛳️ Requirements

• A minimum of 4 years of experience in business operations, people operations, company operations, or a similar cross-functional role within a startup or high-growth environment.

• Strong executive judgment with a high level of maturity, professionalism, and capability to manage sensitive and confidential matters.

• Proven ability to lead complex, cross-functional initiatives in high-growth or uncertain environments.

• Strong systems thinking and a practical, hands-on approach to operations.

• Excellent project management and organizational skills.

• Comfortable working independently in an ambiguous environment.

• Outstanding written and verbal communication abilities.

• Keen attention to detail and readiness to switch between strategic and tactical tasks.

• Experience supporting a scaling company is highly preferred.

🏝️ Benefits

• Health insurance

• Remote work options