Business Operations Manager

This is a fully remote position, open to applicants in Namibia.

📋 Description

• Oversee and enhance operational processes, documentation, and governance methodologies.

• Administer and maintain company risk registers, ensuring that risks are thoroughly documented, evaluated, and monitored.

• Facilitate and lead organization-wide operational initiatives and cross-departmental projects, including managing the application of our OpenProject PM tool across various teams.

• Collaborate closely with Department Heads to boost operational efficiency and minimize their administrative burdens.

• Discover opportunities for operational efficiencies, automation (including AI integration), standardization, and process enhancements, while providing recommendations to our Senior Leadership Team.

• Take ownership of OET's ISO27001 management system and assist with successful annual audits and accreditation renewals.

• Organize internal ISO audits, gather evidence, implement corrective actions, and prepare for external audit activities to ensure compliance with standards.

• Manage vendor evaluation, onboarding, review/reassessment, and relationship management, in line with ISO standards.

• Securely preserve operational documentation and knowledge management systems.

• Assist in business continuity planning and operational resilience initiatives for our global organization.

• Ensure adherence to internal operational protocols and external obligations.

• Independently monitor operational actions, initiatives, and follow-up items to guarantee successful implementation.

• Contribute to the enhancement of operational workflows, systems, and documentation throughout the organization.

• Provide leadership with precise operational reporting, tracking, and coordination support as needed.

⛳️ Requirements

• A minimum of 8 years of experience in business operations, operational excellence, governance, compliance, project management, business administration, or related operational roles.

• Proven experience in maintaining operational processes, governance documentation, and compliance records.

• Experience in coordinating intricate cross-functional initiatives that involve multiple stakeholders.

• Strong project management and organizational capabilities.

• Familiarity with owning or managing ISO management systems (or similar) and supporting external audits.

• Exceptional attention to detail and the ability to accurately manage operational documentation.

• Capability to work autonomously and take responsibility for outcomes in a remote working environment.

• Experience in managing vendors and external service providers.

• Excellent written communication skills and experience working efficiently in remote and asynchronous settings.

• Ability to maintain a balance between operational rigor and practical efficiency.

• A mindset focused on continuous improvement and a passion for enhancing systems and processes.

• Fluency in English (our primary working language) is essential.

🏝️ Benefits

• A flexible, fully-remote working environment where you are trusted to work with a high degree of autonomy, free from micro-management, which is contrary to our culture.

• The chance to take charge of a vital function within a rapidly growing mission-driven organization and make a significant impact on our operations.

• A culture that emphasizes transparency, empathy, trust, humility, diversity, collaboration, and recognition.

• An open-door policy with a commitment to reciprocal feedback, ensuring you always know your standing and have the opportunity to voice your opinions.

• A relatively flat organizational structure, where titles are less emphasized, and all contributions are appreciated.

• Competitive salary with opportunities for growth.

• Comprehensive onboarding and training tailored to your strengths, interests, and career aspirations.

• The opportunity to be part of our evolution! As we continue to grow, change, and enhance our organization, every team member can significantly influence our culture and processes. We welcome all suggestions and take them seriously!