Business Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and maintain project management systems, including ClickUp and other operational tools.

• Create and manage project plans, timelines, deliverables, and assignment of ownership.

• Track project progress to ensure that deadlines are consistently met.

• Establish effective follow-up systems to monitor tasks, dependencies, and deliverables.

• Proactively identify and address project risks, bottlenecks, and operational challenges.

• Deliver regular updates on project status to leadership.

• Ensure clarity in project ownership, deadlines, documentation, and criteria for success.

• Act as the main operational liaison across various departments.

• Foster communication and alignment among Customer Service, Marketing, Finance, Development, Provider Operations, and Pharmacy Partners.

• Organize meetings, set agendas, document action items, and manage follow-up tasks.

• Address operational conflicts to ensure timely decision-making.

• Assist leadership in advancing organizational priorities and initiatives.

• Define, uphold, and enforce launch processes for new products, services, and operational initiatives.

• Coordinate launch readiness efforts across all departments.

• Oversee implementation timelines and launch checklists.

• Ensure that operational, customer support, provider, pharmacy, and marketing teams are adequately prepared prior to launch.

• Monitor performance post-launch and tackle any operational issues that arise.

• Evaluate existing workflows to discover opportunities for efficiency enhancements.

• Develop, maintain, and revise Standard Operating Procedures (SOPs).

• Produce process documentation, training materials, and operational playbooks.

• Set up best practices and quality assurance standards across departments.

• Manage relationships with operational vendors and software providers.

• Monitor key operational metrics and performance indicators.

⛳️ Requirements

• A minimum of 3 years' experience in Operations, Project Management, Program Management, Business Operations, or a related field.

• Proven experience in managing cross-functional projects and initiatives.

• Strong project management and organizational capabilities.

• Experience in developing and documenting business processes and SOPs.

• Excellent written and verbal communication skills.

• Strong analytical skills and problem-solving aptitude.

• Capacity to manage multiple priorities at once.

• High level of attention to detail and thoroughness.

• Advanced proficiency with ClickUp or comparable project management platforms.

• Familiarity with Jotform, Slack, Google Workspace, or similar tools.

• Experience in managing operational dashboards and reporting.

• Strong skills in spreadsheets and workflow documentation tools.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Flexible work schedule and remote work options.

• Collaborative and supportive team environment.