Business Operations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Maintain and refresh Excel spreadsheets to monitor POS data, cost modifications, and sales performance.

• Utilize **VLOOKUP, advanced formulas, and formatting** to compute, compare, and evaluate data.

• Work with pre-designed templates to structure extensive datasets and create summaries.

• Oversee B2B portals for resellers and manufacturers (setting up new items, online placements, and catalog submissions).

• Extract data and generate reports concerning inventory, sales, chargebacks, or shipping problems.

• Ensure internal tracking tools are kept current with precise information sourced from various portals.

• **Initiate contact through cold calls and follow-ups** with U.S.-based reseller representatives and internal account managers.

• Align sales representatives with objectives, monitor goals, and aid in client-facing progress updates.

• Assist in organizing account check-ins, training presentations, or quarterly performance reviews.

• Collaborate with both manufacturers and resellers to guarantee synchronization on launches, content, and updates.

• Aid in the maintenance of the PIM system for image and copy management.

• Record SOPs and participate in process enhancement.

• Help with ad hoc responsibilities, including customer service escalations, pricing adjustments, or presentation assembly.

⛳️ Requirements

• Exceptional English communication skills (both written and verbal).

• **Proficient Excel user** – skilled in **VLOOKUP, formulas, and spreadsheet logic**.

• Experienced in **cold calling** and outbound follow-ups with internal and external stakeholders.

• Familiar with **retail portals, reseller platforms, or catalog systems**.

• Organized, reliable, and adept at managing time across various priorities.

• Bonus: Experience in e-commerce, merchandising, customer service, or account coordination.

🏝️ Benefits

• Compensation in **USD** (bi-monthly payments: 15th & 30th).

• Up to **14 days of Paid Time Off** each year (effective from Day 1).

• Paid **Philippine Regular Holidays**.

• **100% remote** – work from any location.

• Exposure to **major reseller portals, PIM systems, and retail data workflows**.

• Supportive, collaborative team environment with opportunities for long-term growth.