Business Operations Assistant

This is a fully remote position, open to applicants in South Africa.

📋 Description

• As part of SmartPA’s client-focused Centre of Excellence (COE), you will be an integral part of our energetic team that drives our business forward.

• Providing structured business support tasks, overseeing workflows, and enhancing operational performance.

• Monitoring progress against SLAs and KPIs through the use of digital tools.

• Overseeing the lifecycle of intricate, unstructured research datasets while ensuring data integrity, compliance, and standardization of quality.

• Serving as a steward for brand and narrative consistency by ensuring that all reports, dashboards, and content updates adhere to brand guidelines and visual standards.

• Offering updates to stakeholders regarding project progress, outputs, and insights from dashboards.

⛳️ Requirements

• Demonstrated experience in administration, business operations, data entry, content management, or operational support roles.

• Proficient in spreadsheet applications (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables.

• Advanced expertise in at least one major data visualization tool (e.g., Tableau, Power BI, or Looker Studio).

• A proven ability to present high-quality dashboards or reports in the interview process that reflect analytical clarity and visual standards.

• Outstanding written and verbal communication skills, with the ability to distill complex information into simpler terms.

• Comfort in navigating multiple systems, software, and platforms in a technology-driven environment.

🏝️ Benefits

• Competitive salary

• 33 days holiday

• Fully remote

• Ongoing development and career opportunities

• Department incentives

• Employee Assistance Programme

• A genuinely positive, people-first culture