Business Operations Analyst II

This is a fully remote position, open to applicants in United States.

📋 Description

• Efficiently address Tier 1 and Tier 2 support inquiries in Freshservice related to Vantagepoint and various business systems;

• Document and provide context for escalating Tier 3 concerns.

• Assist with Deltek Vantagepoint financial modules, including project initiation, billing setups, user permissions, and basic system configurations under the guidance of senior team members.

• Collaborate with Project Accounting, Finance, and other key stakeholders to resolve system challenges, enhance data integrity, and optimize recurring processes.

• Create and sustain standard reports, data extracts, and dashboards to assist Finance, Project Accounting, and operational stakeholders.

• Help facilitate system upgrades and configuration modifications by implementing test plans, recording outcomes, and reporting issues.

• Develop and keep updated process documentation, SOPs, knowledge base articles, and training resources.

• Offer support and informal training to end users on Vantagepoint and other platforms in use.

• Undertake special projects and tasks as needed.

⛳️ Requirements

• 2–4 years of relevant experience in business systems, financial operations, project accounting, or service desk support within professional services or project-driven environments.

• Familiarity with Deltek Vantagepoint or a similar ERP system, especially in financial or project accounting roles.

• Basic understanding of project-based financial operations, including billing, invoicing, and project cost management.

• Proven capability to handle a support queue and independently resolve issues at the Tier 1–2 level.

• Competence in creating standard reports and converting data into actionable insights for stakeholders.

• Excellent organizational skills and attention to detail; capable of managing multiple requests without compromising quality.

• Proficiency in Microsoft 365, encompassing Outlook, Teams, Excel, and SharePoint.

🏝️ Benefits

• Temporary employees can participate in our 401(k) plan.

• Sick leave benefits.

• Access to the Employee Assistance Program (EAP).

• Opportunity for additional benefits such as medical coverage and ESOP participation for part-time employees.