Business Operations Analyst

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide CRM assistance to users at all levels within the organization.

• Support with:

• - Call Entry

• - Account Maintenance

• - Opportunity Management

• - Objective Management

• - Review of dashboards and metrics

• Manage and resolve CRM Help Desk tickets promptly.

• Conduct user training and create, update, and maintain training materials.

• Oversee Salesforce user accounts, including profiles, roles, and permission sets.

• Configure and maintain Salesforce objects, fields, page layouts, record types, and validation rules.

• Assess, test, and implement system enhancements and configuration adjustments to enhance functionality and the user experience.

• Produce ad hoc and regular reports to meet business requirements.

• Develop and sustain Salesforce reports and dashboards.

• Take ownership of and manage performance scorecards for over 500 Sales Associates across various channels, including data extraction, validation, analysis, and distribution.

• Ensure the accuracy, integrity, and overall quality of CRM data.

• Manage data maintenance tasks, which include loading, deleting, and reassigning Accounts, Objectives, New Operators, and related records.

⛳️ Requirements

• High School Diploma or GED

• Associate Degree

• 2–4 years of practical Salesforce Administrator experience in a production setting

• Salesforce Certified Administrator preferred (or equivalent experience)

• Experience in supporting sales teams, reporting, automation, and data integrity initiatives

• Background in providing Salesforce user support and resolving daily system issues

• Capability to plan, prioritize, and execute projects within set deadlines

• High proficiency in Microsoft Excel

• Proficient in Microsoft Teams, Outlook, Word, and PowerPoint

• Preferred working knowledge of Power BI, including dashboarding and reporting

• Strong written and interpersonal communication skills

• Ability to collaborate with cross-functional teams, including developers, to implement solutions

• Excellent analytical and problem-solving abilities

• Preferred industry experience in food brokerage, food manufacturing, or food distribution

🏝️ Benefits

• Competitive salary and benefits package

• Opportunities for professional development and certification

• Inclusive and supportive work environment

• Flexible work arrangements