Analista de Negócios

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Implement the Zendesk ecosystem (its products and provide consulting support for system integrations).

• Understand current client processes and translate their needs into workflows, business rules, and solutions that align with best practices in Service and Customer Experience (CX).

• Conduct practical training on the implemented solutions, fostering user and client autonomy.

• Provide technical-functional support in the post-implementation environment, ensuring continuous improvement of the solution.

• Gather and document business requirements that involve the development/technical team, monitoring the execution of deliverables.

• Organize and manage the project demand board, ensuring visibility, deadline control, and prioritization.

• Lead strategic and tactical meetings with clients, promoting effective communication among all parties involved.

⛳️ Requirements

• Previous experience in Customer Experience (CX) or Customer Success (CS).

• Experience in gathering and mapping client processes, acting in a consultative manner.

• Practical experience with Zendesk (or similar CRM/Customer Service tools), either in implementation or support projects.

• Strong knowledge of the digital service market.

• Proven ability to organize and manage multiple workstreams simultaneously.

🏝️ Benefits

• Home office assistance

• Flexible working hours

• Meal allowance

• Food voucher