Business Intelligence Architect, Level 2

This is a fully remote position, open to applicants in India.

📋 Description

• Design, maintain, and enhance Management Information System (MIS) frameworks, Power BI dashboards, and operational Key Performance Indicator (KPI) reports.

• Create and oversee automated reporting pipelines ensuring accurate, standardized, and timely updates.

• Evaluate Salesforce data and ensure data quality validation for Technical Support operations.

• Recognize automation possibilities and execute workflow enhancements using AI, Python, or low-code solutions.

• Assist in AI-driven case handling automation, routing logic, and initiatives aimed at improving operational productivity.

• Analyze and optimize business processes to reduce manual workloads and boost efficiency.

• Document Standard Operating Procedures (SOPs) and workflows while maintaining organized Confluence/SharePoint repositories with version control.

• Work alongside cross-functional stakeholders to collect requirements and provide analytics or automation solutions.

• Report insights, findings, and the impact of automation to leadership.

• Monitor automation results and publish performance metrics that illustrate efficiency improvements.

• Safeguard the confidentiality, integrity, and availability of company information assets.

• Ensure the privacy of employee and customer data and complete necessary privacy training.

⛳️ Requirements

• 3–6 years of experience in Business Analytics, Automation, or Operations MIS roles.

• Strong expertise in Power BI and Excel, including advanced formulas, Power Query, and data modeling techniques.

• Practical experience with Salesforce reporting, dashboards, and operational data management.

• Hands-on experience in implementing automation solutions utilizing Python or low-code tools is preferred.

• Familiarity with Microsoft Fabric or cloud-based data pipelines is advantageous.

• Strong analytical skills with attention to detail, data governance, and reporting accuracy.

• Experience in developing process documentation, workflow diagrams, and SOPs.

• Capability to convert business requirements into technical deliverables.

• Proven ability to handle multiple priorities and achieve results independently.

• Knowledge of SQL, Robotic Process Automation (RPA) tools, Jira/Wrike, or other workflow/automation systems.

• Experience in a Technical Support, Customer Support, or Service Operations setting.

• Familiarity with AI automation, prompt engineering, or productivity tools based on Large Language Models (LLMs) such as Forethought, OpenAI, or Ollama.

• Responsible for maintaining the confidentiality, integrity, and availability of Granicus information assets.

• Duty to ensure employee and customer data privacy and to complete all required privacy training.

🏝️ Benefits

• Remote work / remote-first company.

• Employee Resource Groups.

• Coffee with Mark sessions featuring the CEO.

• Microsoft Teams communities centered around wellness, art, pets, family, and parenting.

• Special guests addressing issues that impact employees.