Business Collections Specialist – French, English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Gather payments and engage with debtors to address issues

• Work in partnership with clients, sales teams, and colleagues on overdue accounts

• Reach out to debtors via phone, mail, or email

• Assess the financial situations of debtors

• Analyze documents and contracts

• Investigate and resolve disputes while formulating solutions

• Comply with all regulatory requirements

• Close cases or escalate them as necessary

• Make at least 80 outbound/inbound calls

• Negotiate full payments or arrange payment plans

• Create a sense of urgency among non-paying debtors

• Collaborate closely with the Client Support Representative to settle disputes

• Achieve or exceed monthly targets for calls, activities, and fees

⛳️ Requirements

• Proficiency in both French and English

• Preferred experience in collections, sales, telemarketing, customer service, or call centers

• Basic skills in Microsoft Office

• Strong data entry and computer skills

• Proficiency in Excel is preferred

• Ability for critical thinking

• Basic math and writing abilities

• Experience with Salesforce is an advantage

• Keen attention to detail and a goal-oriented mindset

• Capacity to de-escalate challenging situations

• Excellent interpersonal, communication, and organizational abilities

• Dependability is essential

• Must reside in Canada

🏝️ Benefits

• Opportunities for commission and bonuses

• Comprehensive private benefits package including health, dental, vision, life, and disability coverage options

• RRSP plan option with company matching

• Generous paid time off policy

• Paid national holidays from the start of employment

• Flexible remote/telecommuting work arrangement