This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in all facets of Experience Cloud administration, encompassing feature management, data governance, and product enhancement.

• Work collaboratively with business stakeholders and subject matter experts to gather, document, and prioritize requirements.

• Accountable for precise and comprehensive documentation of user requirements and acceptance criteria through Jira user stories.

• Oversee data governance within established frameworks and protocols to ensure data integrity and security, conducting regular audits and evaluations.

• Lead cross-functional teams in the reengineering and optimization of end-to-end business processes.

• Take charge of the planning, setup, and facilitation of all user acceptance testing prior to production deployment.

• Skilled in Agile methodologies and capable of integrating agile practices into a hybrid product lifecycle development process.

• Act as the primary support level for user-related issues.

⛳️ Requirements

• 5-10 years of experience with Salesforce or a comparable CRM tool.

• Bachelor’s degree in Business, Economics, Information Technology, or a related discipline.

• Salesforce Experience Cloud certification is advantageous.

🏝️ Benefits

• Equal Employment Opportunity.

• Reasonable accommodations.