Business Analyst – Salesforce CRM

This is a fully remote position, open to applicants in Poland.

📋 Description

• Collect, assess, and document business requirements from stakeholders across various regions.

• Convert requirements into user stories, acceptance criteria, and functional specifications.

• Develop and sustain Business Requirements Documents (BRDs) while obtaining stakeholder approval.

• Oversee and prioritize the product backlog in partnership with Product Managers.

• Serve as the primary point of contact for reported issues, ensuring appropriate triage before escalation.

• Confirm delivered solutions during BA testing and verify alignment with acceptance criteria.

• Recognize gaps in processes, documentation, and system configurations.

• Standardize documentation methodologies and CRM standards to minimize technical debt.

• Create and uphold process maps, data flows, and system documentation.

• Examine ERP systems and document Salesforce integration points.

• Identify integration risks, data inconsistencies, and delivery obstacles.

• Lead sprint reviews and ensure robust stakeholder engagement.

• Prepare demo scripts, sprint updates, and progress summaries.

• Provide routine leadership updates regarding progress, risks, and priorities.

• Facilitate workshops, interviews, and review sessions with both business and technical teams.

• Act as an escalation point for cross-functional challenges.

• Cultivate strong relationships with internal teams and external partners.

⛳️ Requirements

• 4–5 years of experience as a Business Analyst in CRM or enterprise systems.

• Practical experience with Salesforce (Sales Cloud and/or Service Cloud).

• Extensive experience in crafting user stories, acceptance criteria, and Business Requirements Documents (BRDs).

• Comprehensive understanding of ERP systems and system integrations.

• Proven capability to translate business needs into scalable technical solutions.

• Strong analytical and problem-solving abilities.

• Excellent communication skills with the capacity to collaborate with both business and technical stakeholders.

• Experience in Agile / Scrum environments.

• Salesforce certifications (e.g., Business Analyst, Administrator).

• Experience in global or multi-regional programs.

• Knowledge of Salesforce Marketing Cloud or Data Cloud.

• Familiarity with tools such as Jira, Confluence, Lucidchart, or similar.

• Proficient in utilizing AI tools in daily workflows.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and training.

• Flexible work hours and remote work options.

• Generous paid time off and holiday leave.