Business Analyst – Salesforce

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead activities to gather requirements through engaging with stakeholders via interviews, workshops, discovery sessions, and process mapping exercises.

• Analyze and document both current-state and future-state business processes, pinpointing opportunities for optimization and automation.

• Elicit, document, and manage both functional and non-functional requirements, business rules, data requirements, and process dependencies.

• Create business requirements documents (BRDs), user stories, acceptance criteria, process flows, use cases, data mappings, and solution documentation.

• Manage and prioritize product backlogs collaboratively with Product Owners and business stakeholders.

• Facilitate reviews of requirements and solution design sessions with business users, architects, administrators, and development teams.

• Provide support for Salesforce Sales Cloud, Service Cloud, CPQ/Revenue Cloud, and Lead-to-Cash processes encompassing lead management, opportunity management, quoting, pricing, approvals, contracts, billing, and renewals.

• Ensure that proposed solutions are in alignment with business objectives, Salesforce best practices, and enterprise standards.

• Develop test strategies, test scenarios, and business validation plans to verify that requirements are fully satisfied.

• Coordinate User Acceptance Testing (UAT), defect triage, regression testing, and release validation activities.

• Validate Salesforce configurations, CPQ pricing logic, workflows, integrations, reports, dashboards, and business processes.

• Maintain comprehensive end-to-end requirements traceability from discovery through to deployment.

• Act as the primary liaison between business stakeholders and technical teams, facilitating effective communication, decision-making, and issue resolution.

• Participate in Agile ceremonies such as backlog grooming, sprint planning, demos, and retrospectives.

• Support change management, user training, documentation, and adoption initiatives to ensure successful business outcomes.

⛳️ Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field.

• 2-5+ years of experience in Business Analysis supporting enterprise technology and business transformation initiatives.

• At least 2 years of experience in supporting Salesforce implementations and enhancements.

• Strong background in requirements elicitation, process mapping, workflow analysis, business case development, and solution documentation.

• Experience in supporting Salesforce Sales Cloud, Service Cloud, CPQ/Revenue Cloud, and Lead-to-Cash business processes.

• Knowledge of quoting, pricing, approvals, contract management, billing, renewals, and customer lifecycle management.

• Skilled in creating user stories, acceptance criteria, process flows, wireframes, and functional specifications.

• Familiarity with integrations, data migration, reporting, dashboards, and enterprise business processes.

• Experience in supporting Agile/Scrum teams and managing requirements throughout the software development lifecycle.

• Strong skills in stakeholder management, facilitation, presentation, and communication.

• Experience in coordinating UAT, defect management, release validation, and business readiness activities.

• Strong analytical, problem-solving, and organizational skills, capable of managing multiple priorities.

• Familiarity with JIRA, Azure DevOps, Confluence, or similar delivery and requirements management tools.

• Consulting or client-facing experience is preferred.

• Salesforce certifications such as Salesforce Business Analyst, Salesforce Administrator, CPQ Specialist, or related credentials are preferred.

🏝️ Benefits

• A comprehensive range of benefits including medical, dental, and vision insurance.

• 401(k) plan with company match.

• Paid Time Off (PTO).