Business Analyst – Quality Assurance Automation Lead

This is a fully remote position, open to applicants in California.

📋 Description

• Assist in the growth of the Salesforce-based online portal for quoting, binding, and issuing, along with future projects.

• Assess requirements and collaborate with business teams to identify testing scenarios.

• Create test scripts for new features and enhancements.

• Oversee Copado script outcomes and respond to any failures.

• Partner with CAIS and relevant stakeholders to outline and deliver QA services for upgrades, enhancements, and new offerings.

• Ensure regression testing is performed for each Salesforce release.

• Automate QA procedures utilizing Copado Robotic Testing, Jira test scripts, and Claude.

• Analyze, define, and design tests for cloud architecture components.

• Develop, document, implement, and automate test scenarios while logging defects.

• Contribute to the formulation of performance testing strategies and plans.

• Create automated performance scripts and carry out functional and performance tests.

• Collaborate with Development, Operations, and Architecture teams to review test outcomes and troubleshoot issues in Jira.

• Work alongside the Training Lead to maintain end-user documentation in alignment with functionality.

• Represent the Testing Team in discussions with business owners, technology managers, and clients regarding requirements, features, stories, and test scripts.

⛳️ Requirements

• Proven experience in writing and executing end-to-end test cases and scripts within Salesforce.

• Proficient in Microsoft Office, Project, Visio, LucidChart, SharePoint, and tools for project management and time tracking.

• Strong analytical and troubleshooting capabilities, with the ability to articulate software defects and adapt quickly.

• Exceptional communication, presentation, and client-facing abilities, with a track record of working independently and collaboratively across teams while managing competing priorities.

• Experience using Claude to convert requirements into test scripts and training documentation for SMEs and business teams engaged in manual testing.

• Capability to create and update online user procedures.

• Background in collaborating with stakeholders, process owners, project managers, and creative and technical teams on QA initiatives.

• Bachelor’s degree or equivalent credentials.

• 3-5 years of relevant experience in manual and automated testing.

• Familiarity with using Claude to develop test scripts and automate testing processes.

• Authorization to work for any U.S. employer is required.

🏝️ Benefits

• Medical, Dental, and Vision coverage available on your first day of employment.

• Multiple medical plan options through Blue Cross Blue Shield; Kaiser available for California employees.

• Access to virtual therapy services.

• Digital coaching programs.

• 24/7 Employee Assistance Program (EAP) counseling.

• Company-paid Basic Life & AD&D Insurance.

• Short-Term Disability coverage.

• Employee Assistance Program.

• Health Savings Account with company contributions.

• Health Care Flexible Spending Account (FSA).

• Dependent Care Flexible Spending Account (FSA).

• Commuter Benefits.

• Parental Leave and Adoption Assistance.

• Optional Life Insurance.

• Critical Illness insurance coverage.

• Accident insurance coverage.

• Identity Theft Protection services.

• Retiree medical benefits available for Medicare-eligible retirees.

• 401(k) plan with company matching.

• Generous Paid Time Off and Company Holiday Schedule.

• Collaborative work environment focused on continuing education.

• Opportunities for career advancement.