Business Analyst Level III

This is a fully remote position, open to applicants in Canada.

📋 Description

• Tasked with analyzing customer requirements and evaluating information/data.

• Responsible for comprehending the client's pension business needs and determining the best ways to meet those needs.

• This entails collaborating with both business and technology sectors to gather requirements for development and management.

• The role spearheads the analysis, validation, and documentation of business and system requirements.

• Acts as a connector between the business and IT departments, ensuring accountability for a technological solution that aligns with business requests or opportunities and adheres to enterprise architecture standards.

• Aids in the design, modification, and creation of business processes intended for implementing business transformation solutions.

• This is achieved through research and fact-finding, combined with a fundamental understanding of relevant business processes, systems, and industry requirements.

• Provides insights to enhance overall efficiency and processes.

• Undertakes additional duties as assigned.

• Maintains a high level of client relationship management.

• Serves as a liaison between clients, other service providers, and programmers to further develop and strengthen client relationships.

• Offers daily support to clients during system development and implementation, including telephone assistance.

• Participates in regular client status meetings, assisting with status reports, meeting notes, and other needs as determined by the client.

• Manages multiple clients and tasks while prioritizing work as necessary.

• Sends correspondence to clients.

• Engages in upgrade or new implementation projects from inception to completion or segments of a major project.

• This includes estimating and quoting work in collaboration with Programmers.

• Takes part in sessions with clients to gather business requirements (JAD).

• Provides training to clients.

• Analyzes complex business and pension requirements, user requests for system modifications/enhancements, or error corrections; suggests potential solutions for review by Senior team members and documents solutions in functional specifications in partnership with programmers.

• Reviews plan documents and prepares/peer reviews specifications.

• Drafts release notes and updates delivery documents.

• Assists with monthly support and maintenance updates as needed.

• Adheres to CPAS standard practices and procedures in selecting methods and techniques for obtaining solutions and meeting deliverables.

• Sets up client and plan rules in CPAS v5 products with support.

• Ensures that the system meets legislative compliance and accuracy standards.

• Develops quality assurance standards/programs for client installations.

• Documents and maintains problem logs.

• Creates comprehensive test plans as needed for upgrades/changes.

• Tests template applications, custom work, defect fixes, etc., ensuring quality assurance of the system.

• Enters and updates defects in the CPAS Quality system.

• Demonstrates financial accountability by encouraging clients to configure additional CPAS functions.

• Contributes to the client invoicing process through timely, accurate, and detailed tracking in the CPAS Quality system.

⛳️ Requirements

• A minimum of 5-7 years of experience in Canadian pension or benefits-related fields.

• A minimum of 5-7 years of experience as a systems analyst.

• University degree or equivalent designation, or extensive experience/knowledge in the following: Pension plan administration (DB and/or DC) (e.g., PPAC or CEBS course - Pension Plans & Other Retirement Income Programs), Business Analyst Certification.

• Familiarity with systems/application development.

• Strong client management skills.

• Leadership and management skills.

• Willingness to travel as required.

• Excellent written and verbal communication abilities.

• Highly motivated individual.

• Team player.

• Enthusiastic with a high level of creative energy.

• Exceptional interpersonal, facilitation/presentation, and negotiation skills.

• Advanced organizational, analytical, and problem-solving capabilities.

• Ability to prioritize work, meet deadlines, and perform well under pressure.

• High integrity and commitment to quality.

• Adaptable to changing situations.

• Effectively manages ambiguity and makes sound decisions.

• Demonstrates leadership by encouraging others to develop as leaders while serving as a role model; proactively initiates, develops, and maintains effective working relationships with team members; generates enthusiasm among team members.

• Takes initiative and seeks out responsibilities.

• Shows personal accountability and commitment to clients, projects, tasks, and responsibilities.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Supportive work environment that fosters collaboration and innovation.