Business Analyst III, Operational Excellence

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the gathering of requirements for intricate, multi-stakeholder projects through interviews, workshops, and process walkthroughs.

• Take ownership of the complete translation of business needs into user stories, functional specifications, and acceptance criteria.

• Facilitate the definition of scope, mapping of dependencies, and development of success metrics in collaboration with operations leadership.

• Conduct independent analyses of complex datasets to uncover insights, identify risks, and provide strategic recommendations.

• Direct the design of enterprise-level dashboards, reports, and key performance indicators (KPIs).

• Manage comprehensive workflow documentation for complex, cross-functional projects.

• Spearhead future-state workflow design in collaboration with Process Improvement.

• Establish and uphold documentation standards and templates for the Business Analyst (BA) practice.

• Lead cross-functional workshops, design sessions, and working groups.

• Act as the primary liaison among business owners, the PMO, Technology, Data, and Process Improvement teams.

• Drive the definition and validation of readiness criteria across multiple concurrent initiatives.

• Oversee User Acceptance Testing (UAT) strategy, planning, test scripting, defect tracking, and validation for complex projects.

• Lead the creation of implementation documentation, including updates to Standard Operating Procedures (SOPs) and user impact summaries.

• Mentor BA I and BA II colleagues in best practices for requirements and facilitation.

• Develop and present executive-level requirements packets, decision briefs, and recommendations.

• Foster stakeholder alignment and consensus regarding complex or contested requirements.

• Provide thought leadership on BA best practices and promote continuous improvement within the BA function.

⛳️ Requirements

• A bachelor's degree in business, information systems, operations, or a related field (or equivalent experience).

• 4–6 years of experience in business analysis, operational strategy, or project/business systems consulting.

• In-depth expertise in transforming ambiguity into structured requirements and actionable deliverables.

• Advanced skills in workflow and documentation tools (e.g., Lucidchart, Miro, Visio).

• Strong background in Agile environments and experience working with cross-functional project teams.

• Exceptional skills in facilitation, communication, and relationship building.

• Proven ability to mentor and develop junior team members.

• Keen attention to detail, a systems thinking approach, and a strong sense of ownership.

🏝️ Benefits

• A fully remote position that offers significant influence over the construction and delivery of enterprise initiatives.

• The opportunity to shape the practices and standards of the BA function itself.

• A mission-driven community where your analytical contributions directly support improved outcomes for learners and collaborators alike.