Business Analyst – Creatio

This is a fully remote position, open to applicants in Florida.

📋 Description

• Collect and document both business and functional requirements from stakeholders.

• Convert requirements into clear user stories, epics, and acceptance criteria.

• Analyze customer data and usage to uncover insights and identify opportunities for improvement.

• Map and enhance business processes and customer workflows.

• Model and facilitate the implementation of process automation.

• Collaborate with technical teams to deliver CRM solutions and customizations.

• Configure and tailor solutions using no-code / low-code tools.

• Validate system designs and implementations to ensure alignment with business requirements.

• Engage with clients to support adoption and address delivery challenges.

• Lead or assist in client training and onboarding initiatives.

• Operate within an agile delivery model and take part in sprint activities.

⛳️ Requirements

• Bachelor’s degree in Business, IT, or a related field; certifications in CRM platforms or customer success management are advantageous.

• 3-5 years of experience as a Business Analyst, emphasizing customer success and CRM solutions.

• Strong grasp of Customer Success principles and CRM systems, with a preference for Creatio.

• Demonstrated ability to collaborate with cross-functional teams to provide customer-driven solutions and enhance overall business processes.

• Excellent communication and interpersonal skills to engage effectively with both technical teams and business stakeholders.

• Experience with enterprise clients.

• Proficient in data analysis, reporting tools, and presenting insights to influence business decisions.

• Ability to manage multiple projects while effectively prioritizing tasks.

• Strong analytical skills to promote customer success outcomes.

• Collaborate with clients to outline future work.

• Work alongside the client and Bits In Glass sales and delivery teams to identify future work opportunities, maintain change control, and maximize potential for value-added projects.

• Experience in process mapping and identifying improvement areas.

• Exceptional written and verbal communication skills for varied audiences.

• Problem-solving capabilities with a focus on customer-centric solutions.

• Strong project management skills with a keen attention to deadlines and quality.

• A customer-first mindset to align solutions with business objectives.

• Technical knowledge of low-code platforms and system integrations.

• Meticulous attention to detail in documentation and solution delivery.

• Familiarity with Jira or DevOps.

🏝️ Benefits

• Options for remote work.