Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide guidance on solutions for client, broker, and TPA inquiries, enhancements, and growth strategies

• Facilitate process discovery and task development with cross-functional teams

• Record and transition business processes to CRM, BI, or other systems

• Coordinate agile project teams through all phases

• Create regression test plans and oversee user acceptance testing

• Encourage the adoption and standardization of business processes

• Educate team members on CRM, BI, and emerging technologies

• Assist with CRM and BI processes, including troubleshooting

• Manage small to medium-sized projects, ensuring completion within time and budget constraints

• Keep comprehensive documentation of processes and technical designs

• Collaborate with IT to support Business Development, Client Success, and Operations

• Oversee internal and external processes, client reporting, and management reporting

⛳️ Requirements

• Bachelor’s degree, ideally in business analytics or a related discipline

• More than 3 years of experience in business analytics

• Strong comprehension of business processes

• Experience with Agile/Sprint Planning project management methodologies

• Knowledge of SQL for self-service analysis or quality assurance

• Understanding of IT infrastructure, including database servers, ETL pipelines, SDLC, cloud architectures, programming languages, object-oriented principles, API concepts, system integrations, and data structures

• Effective communication abilities with senior management and the capacity to convey technical concepts to non-technical stakeholders

• Experience with PowerBI or Tableau for data visualization and analysis

• Proactive attitude and readiness to seek clarification

• Strong understanding of database concepts and capability to collaborate with data analysts and developers

• Proficiency in Microsoft Office 365, including Word, Excel, PowerPoint, and Outlook

• Ability to handle multiple tasks and adjust priorities based on business requirements

• Basic knowledge of software development and ability to create simple programs for data extraction and analysis

• Strong problem-solving skills, analytical thinking, attention to detail, and a collaborative team-oriented mindset

• Willingness to learn about Pharmacy Benefit Management industry processes

• Experience in PBM, pharmacy, healthcare, claims, or pharmacy network is highly desirable

🏝️ Benefits

• A diverse range of health insurance options including medical, dental, and vision

• A competitive salary and bonus program

• A strong 401k plan with company matching

• Employee Stock Ownership Plan (ESOP) with annual stock share allocation

• Employee Assistance Program

• Wellness program featuring financial incentives, chiropractic and massage services, and fitness stipends

• Dream Manager Program

• Inclusive, family-oriented culture

• Opportunities for charitable contributions and volunteer time

• Celebratory events