Business Analyst

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Take ownership of and oversee the entire renewal lifecycle for a selection of legal software products, such as Legal Tracker, HighQ, Exterro, OpenText, and Document Intelligence.

• Create and present precise, competitive pricing proposals for renewals.

• Proactively manage the customer notification process to guarantee timely communication regarding upcoming renewals.

• Collaborate cross-functionally with Account Management, Account Specialists, and Customer Success Managers, anticipating potential issues before they occur.

• Identify and convey renewal risks and opportunities to internal stakeholders promptly.

• Act as the subject matter expert on legal software contracts and pricing, providing invaluable expertise as a trusted member of the account team during every renewal interaction.

• Serve as the main point of contact for customers concerning all contractual and pricing inquiries related to renewals.

• Lead and manage renewal negotiations by employing established playbook strategies while crafting innovative, ad-hoc solutions for complex or escalated scenarios.

• Continuously enhance and refine processes and tools to scale the renewal function and promote increased efficiency.

⛳️ Requirements

• 3–5 years of experience in renewals, sales operations, contract management, or business analyst roles, ideally within a SaaS or legal technology setting.

• Familiarity with legal software platforms or enterprise software contracts is highly advantageous.

• Experience utilizing CRM tools (e.g., Salesforce) and contract management systems.

• Strong analytical abilities, with the capability to build and interpret pricing models and renewal data.

• Exceptional communication and interpersonal skills — comfortable engaging with customers and internal stakeholders at every level.

• A proactive, solutions-oriented approach with a strong sense of ownership.

• Capability to manage multiple priorities and deadlines in a dynamic environment.

• Bachelor's degree in Business, Finance, or a related field, or equivalent experience.

🏝️ Benefits

• Comprehensive benefit plans including health, dental, and vision insurance

• Flexible vacation

• Two company-wide Mental Health Days off

• Access to the Headspace app

• Retirement savings

• Tuition reimbursement

• Employee incentive programs

• Resources for mental, physical, and financial wellbeing

• Flexible work arrangements including the option to work from anywhere for up to 8 weeks per year

• Paid volunteer days