Business Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead organized virtual sessions to gather requirements from client stakeholders across various levels.

• Elicit, document, and validate business requirements utilizing established BA methodologies such as interviews, workshops, observation, surveys, and document analysis.

• Create formal BA deliverables, including Business Requirements Documents (BRDs), Functional Specifications, Use Cases, User Stories with acceptance criteria, process flow diagrams, and data mapping documents.

• Perform current-state (as-is) and future-state (to-be) process analysis; identify gaps and propose solutions within the product framework.

• Oversee UAT planning and execution: develop test scenarios, monitor defects, and confirm that delivered solutions meet documented requirements.

• Manage the scope throughout the engagement; proactively identify and escalate scope creep with documented impact assessments.

• Act as the primary liaison for clients during assigned project phases, facilitating communication with stakeholders and internal delivery teams.

• Present findings, recommendations, and solution designs to client audiences with clarity and professionalism.

• Triage and respond to support tickets from existing clients; accurately determine whether issues are related to configuration, training, or product defects.

• Document ticket resolutions and contribute to the internal knowledge base to minimize recurring support challenges.

⛳️ Requirements

• Minimum of 4 years of hands-on experience as a Business Analyst in a software product or SaaS setting.

• Proven proficiency in formal requirements elicitation techniques (interviews, JAD sessions, prototyping, surveys, observation).

• Expert-level ability to create BRDs, Functional Specifications, Use Cases, User Stories, and acceptance criteria that are clear, comprehensive, unambiguous, and independently verifiable.

• Experience in gap analysis, root-cause analysis, and options analysis.

• Strong understanding of the SDLC and experience working within both Agile (Scrum/Kanban) and waterfall delivery methodologies.

• Demonstrated ability to lead UAT: write test scenarios, coordinate testing cycles, monitor defects, and secure sign-off.

• Experience in data analysis and requirements related to integrations, data migration, or reporting.

• CBAP, PMI-PBA, or equivalent BA certification.

• Experience as a BA in a billable professional services or consulting delivery model.

• Familiarity with support ticketing platforms (e.g., TeamSupport, Jira Service Management, Salesforce Service Cloud).

• Project management experience or PMP certification.

• Exposure to software configuration or business rules management within a product platform.

• Experience with SQL or basic data querying for requirements validation.

🏝️ Benefits

• 100% remote work.

• Professional, distraction-free remote workspace.

• Occasional travel to client sites or company events may be required (less than 10%).

• Availability during core business hours required; occasional flexibility needed.