Business Analyst

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Collect and document business and platform requirements from stakeholders, converting them into functional specifications suitable for both development and support scenarios.

• Serve as a liaison between business, product, and engineering teams throughout the PRD and the Managed Competence Center, ensuring alignment and effective communication.

• Assist in workflow orchestration and configurations on low-code platforms.

• Aid in documenting and maintaining RBAC models, policies, and decision layer logic.

• Contribute to the delivery of Knowledge Assets, including runbooks, UAT test cases, troubleshooting guides, and process documentation.

• Help differentiate and document bug reports versus feature requests, supporting appropriate triage and escalation processes.

• Ensure all solutions adhere to regional and regulatory standards.

• Engage in sprint planning, backlog grooming, and governance meetings at both operational and tactical levels.

• Prepare and uphold documentation that includes requirements, workflows, policies, reports, and post-implementation reviews.

⛳️ Requirements

• A minimum of 3 years of experience in Business Analysis.

• Practical or conceptual experience with low-code/no-code platforms and workflow configurations.

• Knowledge of policy engines and decision-making frameworks.

• Basic understanding of RBAC design and access management models.

• Experience in both product development and managed services environments.

• Familiarity with compliance frameworks and regulatory requirements (both regional and global).

• Awareness of UX patterns and principles of user-centric design.

• Strong analytical and problem-solving abilities; capable of translating business needs into functional specifications.

• Excellent communication skills, with the ability to collaborate with cross-functional stakeholders across multiple teams concurrently.

• Experience in Agile or Waterfall project environments.

• Nice to have: Exposure to AI/LLM or conversational voice platforms.

• Experience with documentation for contact centers, IVR, or telephony platforms.

• Familiarity with SaaS platform support workflows and SLA-driven environments.

• Experience in creating runbooks or technical knowledge base content.

🏝️ Benefits

• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package that includes health insurance, language courses, and a relocation program.

• Culture of relentless performance: become part of a dynamic technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• ForeverRemote work culture: take advantage of the flexibility that remote work offers.

• Growth mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.

• Global impact: work on significant projects for top global clients and help shape the future of various industries.

• Welcoming multicultural environment: join a vibrant global team and thrive in an inclusive and supportive workplace with open communication and regular team-building social events.

• Social sustainability values: engage with our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.