Brokerage Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Collaborate with expertise in the securities industry, brokerage investing, and various company services.

• Assist clients in choosing the most suitable provider for After Tax Brokerage Accounts.

• Offer information and guidance regarding qualified plan distributions, loans, investment options, and specific plan regulations.

• Identify the correct IRA account types and effectively communicate IRA alternatives.

• Navigate the internal PFC 529 website to obtain information about college savings plans.

• Develop a knowledge base and inform employees about the advisor relationship.

• Conduct customer and support interactions.

• Work autonomously to troubleshoot, investigate issues, and devise solutions.

• Educate callers on concepts related to retirement and education funding.

• Listen to clients and evaluate both articulated and unarticulated needs.

• Utilize data to objectively guide, persuade, and influence clients.

• Pose relevant probing questions to assess client needs.

• Collaborate with the Call Center and Defined Contribution Client Teams to help achieve objectives.

⛳️ Requirements

• A minimum of 5 years of experience in the financial industry.

• FINRA SIE certification is mandatory.

• Capability to obtain FINRA Series 6 License within 6 months of employment.

• Capability to obtain FINRA Series 63 License within 6 months of employment.

• Ability to utilize conceptual thinking to identify patterns, apply concepts, and clarify complex information.

• Skill in educating callers on intricate retirement and education funding concepts.

• Proficiency in listening to clients and understanding both articulated and unarticulated needs.

• Strong rapport-building and interpersonal skills.

• Team-oriented skills to engage with colleagues in the Call Center and Defined Contribution Client Teams.

• Ability to use data to persuade and influence clients while providing objective guidance.

• Competence in asking relevant probing questions to evaluate client needs.

• Work authorization in the United States without current or future visa sponsorship.

• Successful completion of a background check and any necessary position-specific checks.

🏝️ Benefits

• Health, dental, and vision coverage starting on Day One.

• Wellbeing programs.

• Retirement plans with contribution matching.

• Generous paid time off.

• Parental leave.

• Opportunities for continuing education.

• Career advancement opportunities.

• Flexible working arrangements wherever feasible.

• Competitive total rewards package.

• Eligibility for bonuses and/or incentives based on role and level.

• Reasonable accommodations during the hiring process.

• Ongoing education and training.